Senior Manager, Employee Experience and Content Strategy

Freshworks•San Mateo, CA

16h•Hybrid

About The Position

Be a strategic content architect You don’t just write, but you tell cohesive stories across channels and build systems that make great content possible. You don’t like bland or boring. You’re a writer, designer and video editor who creates multi-modal and vibrant content to bring stories to life with your channel-first mindset. You under and create trends to create content that inspires, delights and sticks. Be a systems thinker You help plan, manage and optimize our editorial and experience calendars that bring our EVP to life. You design and implement AI and automation workflows that create content companions and enable a culture of communicators. Leverage generative AI tools to assist content contributors in drafting, summarizing, and optimizing content, while enforcing strict quality and tone-of-voice guardrails. Establish and track quantitative and qualitative metrics demonstrating the value of our work on the company strategy, and build reports and dashboards to highlight the impact. Be a brand champion Conceptualize, build and maintain a unique internal visual brand and voice across all internal channels. Collaborate with the Brand and Design teams to ensure internal storytelling, look and feel all align with our global brand and topics.

Requirements

8+ years in content management, internal communications, employee experience, social media, corporate communications, or related fields such as marketing, program management, or community management
Proven experience using intranets and employee engagement platforms (Staffbase or similar), including basic configuration, governance, and analytics
Experience and excitement about social media and content creator culture
Expertise in design and using design and editing software like Canva, Adobe Illustrator and Photoshop
Experience building and managing workflows and content using AI

Responsibilities

tell cohesive stories across channels and build systems that make great content possible
create multi-modal and vibrant content to bring stories to life with your channel-first mindset
create trends to create content that inspires, delights and sticks
plan, manage and optimize our editorial and experience calendars that bring our EVP to life
design and implement AI and automation workflows that create content companions and enable a culture of communicators
Leverage generative AI tools to assist content contributors in drafting, summarizing, and optimizing content, while enforcing strict quality and tone-of-voice guardrails.
Establish and track quantitative and qualitative metrics demonstrating the value of our work on the company strategy, and build reports and dashboards to highlight the impact.
Conceptualize, build and maintain a unique internal visual brand and voice across all internal channels.
Collaborate with the Brand and Design teams to ensure internal storytelling, look and feel all align with our global brand and topics.