Senior Manager, Employee Experience & Learning

Visa•Foster City, CA

2d•Hybrid

About The Position

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, The Visa Advisory team solves the most strategic problems for our clients. The North America Consulting and Analytics Practice within the Visa Advisory team provides consulting and solution services for Visa’s largest issuers, co-brand, merchants, and fintech's in the United States and Canada. We apply deep expertise in the payments industry to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk. The Strategy and Operations (S&O) team supports the North America VCA team through setting standards, developing foundational processes, and driving operational performance for the consulting organization. The Sr. Manager, Employee Experience & Learning Responsibilities of this role include:

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Exceptional writing and editing skills
Highly effective project management skills and proven track-record of managing projects within a highly matrixed organization or teams
Comfortable collaborating – with cross-functional teammates whether they sit in marketing, legal or government relations
Proactive self-starter and problem-solver– doesn’t wait for direction
Creative thinker with a results orientation who approaches any challenge with thoughtfulness, drive, and appropriate urgency
Strong communication skills and ability to influence stakeholders and drive towards desired outcomes
Aptitude to grasp new and complex concepts quickly
Effective written and verbal communication skills (highly proficient with PowerPoint, Word, Excel, and Outlook)
Knowledge of and curiosity for emerging AI technologies with a track record of applying them to improve day-to-day operations in work
Ability to navigate through ambiguity and pivot quickly when priorities change
Works well with people of varying backgrounds, levels-of-expertise, personalities, etc., and builds partnerships
A great team member who adds energy, ideas and fun to our team and corporate culture
Sense of humor and passion to do great work!

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

Responsibilities

Create, maintain, and launch creative learning solutions to positively impact the experience of employees who are new to Visa and VCA
Work with enterprise teams and facilities teams to promote learning programs and support onboarding and employee success initiatives
Work closely with Platforms team on LMS management such as setting up programs, updating participant status, registrations and cancellations, feedback channels, pulling and interpreting data
Monitor and report on key metrics and outcomes of learning programs, such as learner satisfaction, completion rates, knowledge retention, skill acquisition, and business impact
Build strong relationships with learners and stakeholders through ongoing engagement and communication throughout the program lifecycle
Identify and manage key relationships with external training delivery partners and vendors
Support day-to-day internal communications and high-visibility initiatives in support for VCA North America
Operate with a global mindset and work with Advisory Services regional communications teams, informing and supporting them on developments relevant across multiple regions.
Create and edit a variety of written materials, including but not limited to: newsletters, press releases, thought leadership, blog posts, paid editorial and case studies.
Lead deck creation, content development, and revisions of materials to support key initiatives, stakeholder communications, and strategic presentations.
Have a digital first mindset and collaborate with the digital content team to leverage social media channels for campaign amplification.
Produce engaging content by leaning into audience insights and cultural trends and opportunities to clearly articulate Visa’s brand positioning and voice and align with its marketing objectives.
Develop and manage SharePoint sites supporting key strategic initiatives of the Strategy & Operations team
Stay current with emerging AI tools and technologies, applying them to drive workflow optimization and operational efficiency