Employee Experience Manager

Klaviyo • Boston, MA

2d

About The Position

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
We are looking for a culture architect and experience builder.
As the Employee Experience Manager, you will shape and bring to life the vision for what it means to be a Klaviyo employee — across every touchpoint of the journey. This role sits within the Employee Experience, Comms, and Workplace team, operating at the intersection of strategic culture-building and operational excellence.
You will design, build, and activate the programs, moments, and systems that make Klaviyo’s culture tangible — from how we recognize and celebrate our people, to how we listen to them, to how we reinforce our values at every milestone.
This is a highly visible senior individual contributor role with meaningful cross functional partnership across Internal Communications, Workplace, and the business.

Requirements

• A culture builder who believes deeply in the power of employee experience to drive engagement, retention, and organizational health
• Equally comfortable setting a long-term strategic vision and rolling up your sleeves to execute programs with precision and care
• A strong program manager with experience building and operationalizing complex, multi-stakeholder initiatives from scratch
• An empathetic listener who uses data and employee feedback to shape programs that resonate across a diverse workforce
• A collaborative, cross-functional partner who builds trust quickly and influences without authority
• Creative and innovative in how you design employee moments, with an eye for what feels modern, relevant, and human
• Clear and compelling in how you communicate — able to translate ideas into narratives that inspire action
• Energized by working in a fast-paced, evolving environment where you’re building something meaningful
• Bachelor’s degree in communications, marketing, journalism, human resources, or a related field, or equivalent experience
• 8 or more years of experience in employee experience, event management, employee communications, or a related field
• Two or more years of people management experience
• Experience working cross functionally with HR, leadership teams, and business partners on communication initiatives

Nice To Haves

• Experience developing internal campaigns, storytelling programs, or employee engagement initiatives preferred

Responsibilities

• Define and evolve the employee experience vision for Klaviyo, identifying the key touchpoints across the employee journey that shape culture, connection, and belonging
• Architect and own signature lifecycle moments including onboarding milestones, work anniversaries, manager appreciation, and career transitions that feel personal and distinctly Klaviyo
• Build and operationalize a rewards and recognition strategy that celebrates employees meaningfully and reinforces our culture and values
• Lead the strategy and execution of internal events and culture activation moments — from all-hands experiences to team celebrations and in-person connection opportunities
• Drive culture alignment initiatives that reinforce ways of working, shared values, and a sense of belonging across our distributed workforce
• Build playbooks, frameworks, and measurement systems that enable scalable, consistent execution of experience programs
• Partner cross-functionally with Internal Communications, Workplace, KRGs, L&D, and Employer Brand to create cohesive, integrated employee experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees