Senior Manager, eCommerce Product - Search

Holland America Line Careers•Fort Lauderdale, FL

59d•Onsite

About The Position

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone. We are looking for an amazing Senior Manager, eCommerce Product - Search to fill this role, which is based in our Fort Lauderdale office. The Senior Manager, eCommerce Product - Search is responsible for leading the strategy, development, and optimization of the search and discovery experience across the Princess Cruises digital ecosystem. This role focuses on top-of-funnel functionality, including the Cruise Results List (CRL), Itinerary Detail Pages (IDP), and intelligent search capabilities that drive conversion and engagement. The ideal candidate will bring deep expertise in product management, user experience, and search technologies such as Coveo, Algolia, or similar platforms. This leader will collaborate cross-functionally to deliver a seamless, personalized, and high-performing search experience that aligns with business goals and enhances the customer journey from exploration to booking.

Requirements

Bachelor's degree in business, Marketing, Computer Science, or a related field; MBA preferred.
Strong understanding of digital commerce, user experience, and product lifecycle management.
Familiarity with Coveo or similar search and recommendation engines.
Excellent communication and stakeholder management skills.
10+ years of product management experience, with at least 5 years focused on eCommerce or digital platforms.
3+ years of experience managing search or discovery-related products.
Demonstrated success in leading cross-functional teams and launching customer-facing digital products.
Hands-on experience with A/B testing, personalization, and analytics tools.

Nice To Haves

Experience in the travel, hospitality, or retail industries is highly desirable.

Responsibilities

Define and execute the product vision and roadmap for search and discovery experiences, including CRL and IDP.
Leverage data, customer insights, and business objectives to prioritize features and enhancements that improve relevance, personalization, and performance.
Lead search strategy initiatives that directly impact revenue, customer acquisition, and digital engagement.
Own the roadmap for intelligent search capabilities across all digital touchpoints, aligning with executive stakeholders and contributing to multi-million-dollar business outcomes.
Partner with other product teams, as well as engineering and analytics teams, to implement and optimize search algorithms, relevance tuning, and machine learning models using platforms like Coveo.
Ensure scalability, performance, and continuous improvement of the search stack. Strong strategic and analytical thinker with exceptional execution and problem-solving capabilities.
An understanding of statistical analysis and experimental design, with expertise in data tools such as Google Analytics, Adobe Omniture, Heap, or similar tools.
Collaborate with UX/UI, content, and analytics teams to design and test intuitive, engaging, and conversion-optimized interfaces for search results and itinerary pages, as well as editorial search, specific search-friendly areas of the site.
Champion A/B testing and data-driven design decisions.
Act as the primary liaison between product, marketing, analytics, and technology teams to ensure alignment on goals, timelines, and deliverables.
Communicate product plans, KPIs, and outcomes to senior leadership and stakeholders.
Oversee the full product lifecycle from ideation to launch and iteration.
Mentor and develop a team of product managers and analysts, fostering a culture of innovation, accountability, and continuous learning.