Senior Manager - Eastern Field Service Branch

GEA Group • Manchester Township, PA

2d • $100,000 - $125,000

About The Position

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide. GEA Group is searching for a Senior Manager of Field Service for our Eastern Region.

Requirements

• Bachelor’s degree in engineering or another technical related field
• At least 3 years of experience in industrial refrigeration
• At least 3 years of experience in sales and business development.
• At least 5 years of business leadership experience.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Nice To Haves

• Experience with remote field service management strongly considered.

Responsibilities

• Responsible for sales budget and gross margin achievement.
• Responsible for the management of field service technicians, coordination staff, and back-office support center personnel (i.e. troubleshooters, vibration analyst, and reliability specialist).
• Evaluates field service reports and assures adequate completion, areas for correction, and selling opportunities.
• Conduct customer visit to build customer relationship and provide insight on what services GEA can provide.
• Participate in the preparation of annual service departmental budget and capital appropriation.
• Apprises management of trends in equipment performance or reliability and solutions to warranty situations.
• Reviews time sheets, service tickets, and expense reports prior to submission.
• Manage schedule of service work.
• Assists with budget forecasts and provides staffing recommendations, potential new business, and marketing services.
• Assists in compressor research and development.
• Assists customer/user in plant system problem solving.
• Successfully meet key performance indicators.
• Responsible for the adherence of all corporate guidelines and strategic initiatives.
• Provides quotes for repair estimates for compressor repairs and rebuilds.
• Interfaces with vendors, customers/users on situations requiring supervisory decision making.
• Initiates and manages service orders and service agreements.
• Provide training, coaching, development, and motivation.
• Identify areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Aids in the collection of delinquent accounts.
• Reviews inspection reports and compressor modification sheets.
• Assists in compressor research and development.
• Assists customer/user in problem solving via phone conversations.
• Develops and maintains pricing for standardized services offered by the company.
• Develops and maintains a streamlined system for handling troubleshooting calls.
• Manages and oversees all Chem-Skid start-ups (Domestic and International).
• Administers service department policies and writes service bulletins for known service issues.
• Works closely with warranty department to minimize warranty costs for “chem-skid” start-ups
• Apprises management of trends in equipment performance or reliability and solutions to warranty situations.
• Performs other duties as assigned

Benefits

• Start strong – Medical, dental, and vision coverage begins on your first day
• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning – Take advantage of tuition reimbursement to further your education or skillset
• Live well – Our wellness incentive program rewards healthy habits
• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees