Senior Field Service Manager

Vermeer Corporation • Pella, IA

17h • Hybrid

About The Position

Vermeer equips customers doing important work around the world. We are global, driven by innovation and growing. The equipment we make manages natural resources, connects people and feeds and fuels communities. We live out a caring culture, we demonstrate agility, we keep a focus on customers and are stewards of our resources. These beliefs drive our culture, determine how we treat others and steer our business. Are you the type of person who identifies, prioritizes, and resolves product development for customers? In this role you will lead and coordinate new product development projects to improve the product support experience and be a technical resource for internal teams, dealers and highprofile customers regarding product concerns. We’re looking for an experienced individual with a passion for customer support through professional application expertise and utilization of data.

Requirements

• Four-year college degree in engineering with a combination of seven years of prior relevant product and/or field-related experience; and/or combination of education and experience preferred.
• Demonstration of strong verbal and written communication skills including public speaking and effectively serving as the subject matter expert to communicate with dealers and customers.
• Ability to lead and facilitate multiple activities and resources.
• Ability to be customer oriented and have a can-do attitude to provide effective training and product support.

Responsibilities

• Monitor product support and machine metrics to reduce warranty costs and lead and work cross-functionally to improve the Vermeer customer experience.
• Identify and define problems based on field observations and available data, document use scenario, identify root cause, collaborate with technical staff and dealers to collect additional information, initiate product improvement projects, develop plans to fix the problem including field validation test and assist product support team in communicating corrective actions.
• Prepare technical documentation to identify problems and communicate resolutions.
• Lead team members in preparing and delivering data to engineering and/or product management concerning new product design and enhancement feature designs to current and new products.
• Responsibility for execution of lifecycle blueprints as it relates to new product development projects in Infrastructure product group.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior