Senior Field Service Technician

Nordson Corporation•Dayton, OH

8d•Remote

About The Position

Nordson Product Assembly, a global leader in Product Assembly, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. Job Summary The Senior Field Service Technician primarily services, provides technical support and sells application equipment and parts within an assigned territory and customer base. This position will be based remotely covering Ohio and Western, PA.

Requirements

Associate’s Degree in technical discipline or equivalent
3 or more years of industrial field service-related experience
Strong mechanical and electrical knowledge and skills
Electronic knowledge and ability to utilize common instrumentation, tools and equipment (i.e. VOM volt/ohm/multimeter)
Advanced hydraulic systems knowledge and skills
Ability to read installation, dimension and troubleshooting drawings plus hydraulic/pneumatic diagrams, electrical schematics and wiring diagrams
Effective oral and written communication skills
Ability to use a computer to maintain records, including Excel spreadsheets to prepare correspondence, and for communication purposes
Travel Required 50% daily travel within assigned geographic territory with 1 to 2 overnight stays per week

Responsibilities

Provide on-site technical support directly to customers of Nordson Adhesive Dispensing Systems Support may be in the form of start-up assistance, preventative maintenance, troubleshooting and repair, training, or general technical counseling
Meet or exceed yearly assigned sales budget in coordination with Account Manager (sales) territory representative
Coordinate efforts and assist Account Manager with technical product and customer support, troubleshooting and training
Interface with Account Manager to maximize the opportunity for sales of specialized equipment or other Nordson Adhesive systems and parts to existing customer base and prospects
Identify new technologies for equipment as required based upon application, customer and field engineering needs, and recommend best solution to improve customer operations
Prepare and promptly submit all administrative and technical reports as requested to Aftermarket Business Development Manager and advise of all field tests or installation requirements that need assistance from Application Engineering, Existing Equipment Engineering, and territory Account Manager.
Responsible for auditing, documenting and updating customer installed base line survey information in our database
Keep abreast and advise Aftermarket Business Development Manager of new markets, changes in existing markets, competitor activities (prices and product changes), and need for new or redesigned products and applications.
Follow documented policies and procedures
Perform other duties as assigned including selling service and spare parts to all customers