Senior Manager, Donor Services & Insights

Feeding San Diego•San Diego, CA

3d•$85,000 - $95,000•Hybrid

About The Position

Reporting to the Senior Director of Development, the Senior Manager, Donor Services & Insights plays a critical role on the development team at Feeding San Diego. This position oversees donor services, including Salesforce administration and configuration, annual fund initiatives, gift entry and finance reconciliation, acknowledgments and stewardship, development reporting, portfolio management, and prospect research.

Requirements

A bachelor's degree in business administration, public administration, marketing, or a closely related field, along with at least three years of professional experience in nonprofit operations and one year of supervisory experience, or an equivalent combination of education and experience. Demonstrated track record in overseeing the accuracy and integrity of donor data to support financial goals.
This position is ideal for a professional with expertise in operations and systems associated with running an expanding a non-profit fundraising program. The role is intended for someone who can confidently own, manage, and expand best practices for Feeding San Diego’s CRM/donor database (Salesforce).
A minimum of 4 years’ experience with CRMs or donor management database systems (Salesforce highly preferred)
At least 2 years of experience managing a CRM/donor database
Strong interpersonal and customer service skills; ability to develop and sustain professional and positive relationships with donors and volunteers
Strong writing, communication, and project management skills
Impeccable attention to detail and accuracy; appreciation for working with data and process
Strong research and analytical skills with an ability to synthesize complex information
Proven ability to identify, establish and implement both short-term and long-term processes
Proficiency in Microsoft Office, digital marketing platforms, wealth screening software, and research tools
Commitment to continuous improvement
Ability to work independently and collaboratively
Effective in working well under pressure with tight deadlines
Must have reliable transportation and possess and maintain a valid California driver’s license, a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the Agency’s insurance carrier standards.

Nice To Haves

Experience in a food bank or hunger relief nonprofit.
Salesforce Administrator Certification and/or Salesforce Nonprofit Cloud Consultant Certification

Responsibilities

Oversee the organization’s CRM database, Salesforce, including data integrity, accuracy of records, process improvement, data analysis, donor research, and staff training.
Manage gift entry, finance reconciliation, and acknowledgment processes to ensure timely and accurate stewardship of Feeding San Diego donors.
Provide insight and recommendations to retain, grow, and upgrade annual fund donors
Facilitate a robust relationship management system to cultivate relationships with current donors and new prospects, using best practices in fundraising techniques.
Provide insights and high-level examinations of frontline fundraising portfolios, including portfolio health, meaningful activities, and opportunity progress.
Support frontline fundraising positions and executive leadership with their major donor portfolios, including oversight of report preparation and prospect research.
Manage all vendor contracts and negotiations for the Development Department. Track all invoices and communicate between the approver and Accounts Payable.
Support in pipeline management in the current fiscal year and budgeting for future fiscal years.
Lead special projects as assigned, leveraging strong communication and project management skills.
Design and maintain reports, dashboards, and data visualizations to provide actionable insights for the Senior Director of Development and guide donor engagement strategies.
Collaborate with marketing to develop fundraising strategies and execute annual giving campaigns, including direct mail, Feed 365 (monthly donors), workplace giving, peer-to-peer fund drives, online campaigns, and more.
Supervise the Assistant Manager, Donor Services and Annual Fund & Stewardship Coordinator, and assist in the entry of donor data as needed.
Other duties as assigned by the Senior Director of Development.

Benefits

Employer sponsored healthcare benefits at platinum level for medical
401K retirement plan with company matching
Flexible work environment; Attractive, welcoming office
Supportive time off policies including vacation, sick, & company holidays; accrue 20 days of PTO in first year
Learning & development and recognition programs
Your work has a real purpose and will help change lives in San Diego County.
Supportive and engaged Board of Directors
You’ll be part of a fun, supportive team that works hard and celebrates accomplishments together.
We live by our core values: Agility, Stewardship, Collaboration, Environment, Nutrition & Dignity.
100% of our workforce believes in our mission and vision
Commitment to Sustainability – We prioritize food rescue to feed people not landfills. Food waste goes to local hog farms.