Senior Manager/Director of Operations - Missionforce Customer Success Group

Salesforce•Washington DC, VA

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. It's a place where ambition meets action, tech meets trust, and innovation is a way of life. The company is looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and upholding Salesforce's core values. Agentforce is the future of AI, and candidates are seen as the future of Salesforce. Applicants must be U.S. citizens (U.S. born or naturalized) living on U.S. soil who do not hold dual citizenship and can meet customer and government screening standards. At Salesforce, technology is believed to serve the greater good, powering mission outcomes, stewarding taxpayer resources, and enabling innovation at speed and scale. Missionforce is Salesforce's dedicated business unit revolutionizing U.S. national security operations across defense, intelligence, and aerospace agencies with AI-powered workflows. The company is seeking a highly accomplished Sr. Manager or Director of Operations to join the elite Missionforce team. This high-impact position supports the Customer Success Group in bringing the best of commercial technology to life for mission-critical work across the U.S. Department of War, Intelligence Community (IC), and Aerospace & Allied Nations. The Sr. Manager/Director of Operations will bring operational rigor to running the business and supporting growth and transformation initiatives in a dynamic, high-growth business segment. This role will manage key aspects of the business, drive internal and external cross-functional coordination, and communicate and execute critical business initiatives across the team.

Requirements

7+ years of experience managing complex project implementations or leading successful Agile development teams (5+ years in a significant people leadership role directly managing and mentoring high-performing teams for Director)
Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex concepts to both technical and non-technical stakeholders.
Proven track record of stakeholder engagement and executive-level communication, with the ability to clearly articulate ideas and influence leaders without formal authority.
Strong critical thinking and analytical skills; ability to drive process improvements.
Agility and comfort with ambiguity in a fast-paced environment.
Foundation in the Salesforce platform, ideally backed by Salesforce certifications, to demonstrate your technical investment and capability to understand the ecosystem.
Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.

Nice To Haves

Prior consulting experience, as external client environments demand exceptional soft skills and relationship-building capabilities.
Experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies.
Background in defense/aerospace industries or operational military/logistics experience.
A Project Management Professional (PMP) certification, which provides an excellent foundation for managing hybrid Agile and waterfall approaches.
Understanding of the SaaS business model and complex B2B sales processes.

Responsibilities

Act as the primary liaison and coordinator across cross-functional projects to ensure that all initiatives align with broader organizational goals.
Develop detailed program plans, including scope, schedule, and budget, to drive accountability for timely and high-quality execution.
Proactively identify, analyze, and mitigate complex cross-program risks and dependencies that span multiple teams, ensuring clear communication of impact and resolution paths.
Manage rhythm of business, executive communications, and key global initiatives.
Develop and present status reports, risk assessments, and technical recommendations to senior stakeholders and executive steering committees.