Senior Manager/Director of Operations - Missionforce Customer Success Group

Salesforce•Washington, DC

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together, focusing on ambition, action, tech, trust, and innovation. The company is seeking Trailblazers passionate about bettering business and the world through AI, driving innovation, and upholding Salesforce's core values. Agentforce is highlighted as the future of AI. This role requires U.S. citizenship (U.S. born or naturalized) living on U.S. soil, without dual citizenship, and the ability to meet customer and government screening standards. At Salesforce, technology is believed to serve the greater good by powering mission outcomes, stewarding taxpayer resources, and enabling innovation. Missionforce is Salesforce's dedicated business unit focused on revolutionizing U.S. national security operations across defense, intelligence, and aerospace agencies with AI-powered workflows. The company is seeking a highly accomplished Sr. Manager or Director of Operations to join the elite Missionforce team. This high-impact position supports the Customer Success Group in bringing commercial technology to mission-critical work for the U.S. Department of War, Intelligence Community (IC), and Aerospace & Allied Nations. The Sr. Manager/Director of Operations will provide operational rigor to running the business, support growth and transformation initiatives in a dynamic, high-growth business segment, manage key business aspects, drive internal and external cross-functional coordination, and communicate and execute critical business initiatives across the team.

Requirements

7+ years of experience managing complex project implementations or leading successful Agile development teams (5+ years in a significant people leadership role directly managing and mentoring high-performing teams for Director)
Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex concepts to both technical and non-technical stakeholders.
Proven track record of stakeholder engagement and executive-level communication, with the ability to clearly articulate ideas and influence leaders without formal authority.
Strong critical thinking and analytical skills; ability to drive process improvements
Agility and comfort with ambiguity in a fast-paced environment
Foundation in the Salesforce platform, ideally backed by Salesforce certifications, to demonstrate your technical investment and capability to understand the ecosystem.
Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.

Nice To Haves

Prior consulting experience, as external client environments demand exceptional soft skills and relationship-building capabilities.
Experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies.
Background in defense/aerospace industries or operational military/logistics experience.
A Project Management Professional (PMP) certification, which provides an excellent foundation for managing hybrid Agile and waterfall approaches.
Understanding of the SaaS business model and complex B2B sales processes.
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Responsibilities

Act as the primary liaison and coordinator across cross-functional projects to ensure that all initiatives align with broader organizational goals.
Develop detailed program plans, including scope, schedule, and budget, to drive accountability for timely and high-quality execution.
Proactively identify, analyze, and mitigate complex cross-program risks and dependencies that span multiple teams, ensuring clear communication of impact and resolution paths.
Manage rhythm of business, executive communications, and key global initiatives
Develop and present status reports, risk assessments, and technical recommendations to senior stakeholders and executive steering committees.