Senior Manager - Digital Product Management

American Express•New York, NY

3d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Enterprise Digital Experiences Team (EDX) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com and Customer Personalization. As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences. We're looking for an experienced and dynamic digital Product Manager to join the team. This person will focus on the execution and strategy for our customer-centric messages within products experience and frameworks to help shape the future of this core user experience to be best in class. With an outcome-first approach, this Product Manager helps drive our core strategic goals to increase customer satisfaction, engagement, digital adoption, and revenue contribution across various Messaging journeys, with a focus on Servicing and Membership. This Product Manager partners closely with a team of product managers, engineers, designers, analytics and effectively engages multiple stakeholders across the organization. How will you man an impact in this role? Defining the product vision and roadmap by working with leadership, key stakeholders, and partners Drives global development for experiences with millions of daily views, partnering closely with the Web and Mobile teams Works closely with technology teams to develop, test and deliver features and services Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria Communicates the vision, its impact to marketing and other content, and the high-level business needs to leaders across the organization Leads prioritization and development efforts with scrum team Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria Embodies design-thinking in your practice, including empathy and journey mapping, and UX research Leverages data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy. Understands and apply new trends and competitive best practices into product roadmap and requirements. Supports development of appropriate tracking and reporting to determine product performance.

Requirements

Bachelor’s Degree in related field required
5+ years of experience in Product Management/Development, ideally coming from Mobile
Proven track record with consumer-facing product(s) and a core product vision
Experience with rapid and iterative software development methodologies
A solid understanding of application architecture (e.g. web, native app, PWA, etc)
Knowledge of reporting/analytical applications, i.e. Adobe
Impeccable communication skills, both on and offline

Nice To Haves

Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus

Responsibilities

Defining the product vision and roadmap by working with leadership, key stakeholders, and partners
Drives global development for experiences with millions of daily views, partnering closely with the Web and Mobile teams
Works closely with technology teams to develop, test and deliver features and services
Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria
Communicates the vision, its impact to marketing and other content, and the high-level business needs to leaders across the organization
Leads prioritization and development efforts with scrum team
Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria
Embodies design-thinking in your practice, including empathy and journey mapping, and UX research
Leverages data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy.
Understands and apply new trends and competitive best practices into product roadmap and requirements.
Supports development of appropriate tracking and reporting to determine product performance.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities