Senior Manager-Digital Product Management

American Express•New York, NY

10h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Role overview: The Senior Manager, MarTech AI Product Management, will be responsible for delivering and scaling AI-powered products and use cases that enable marketers across the enterprise. This role focuses on hands-on product leadership, translating business needs into high-impact AI solutions within the MarTech ecosystem. This role will work closely with engineering, marketing, and operations partners to drive execution, experimentation, and continuous optimization of AI capabilities. A commitment to continuous learning is critical, as this role serves as a key translator between technical teams and marketing stakeholders.

Requirements

Bachelor’s degree in Computer Science, Engineering, Economics, or a related field; Master’s degree preferred
4–6 years of experience in product management or product forward strategy roles in a highly regulated environment; experience with AI-powered products strongly preferred
Practical understanding of Large Language Models, including prompt engineering concepts and Natural Language Processing
Experience owning products end-to-end and working closely with engineering and data science teams in an Agile environment
Strong communication and stakeholder management skills, with the ability to translate technical concepts for non-technical audiences
Familiarity with MarTech platforms and AI-driven marketing use cases preferred
Passion for AI, innovation, and improving marketer experiences

Responsibilities

Own the full product development lifecycle including discovery, requirements definition, prototyping, launch, and ongoing optimization
Translate marketer needs into clear product requirements, user stories, and success metrics
Work closely with engineering teams to deliver high-quality AI features on time
Lead in vendor evaluation, onboarding, and ongoing performance management
Engage stakeholders to gather requirements, validate solutions, and communicate product vision, progress, and outcomes
Partner with internal teams and external vendors to integrate AI capabilities into the broader MarTech ecosystem

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities