Senior Manager, Digital Product Management (Token)
About The Position
Reporting to the Director, Token Solutions Strategy, this Senior Manager will be responsible for shaping the strategic vision and go-forward product management/governance SOPs for American Express Token Solutions. This role will require the ability to operate under ambiguity and act in a variety of capacities (strategic thinker, product manager, team lead, initiative implementer) in a fast-paced product organization. You will understand the payments industry and the various functions within the American Express enterprise to define the strategic Token roadmap. You will be able to combine an outside-in perspective while anchoring on Amex enterprise capabilities and priorities (e.g., identifying potential linkages between Tokens and other portfolio products (e.g., Passkeys, Stablecoins, Identity, Digital Wallets, Debit, etc.). The Senior Manager will be a visible leader, responsible for leading thought leadership exercises, cross-functional forums, and elevating token strategy/knowledge. How will you make an impact in this role? Strategy & Vision Key Responsibilities Support the definition and execution of the Token product roadmap, balancing long-term vision with immediate business priorities. Define and support the product management and governance routines of a “full-stack” product organization (define required documentation, lead documentation development, oversee archival completeness) Lead and manage the Token LT program activities Conduct customer research and competitive intelligence to ensure product requirements are reflective of real customer problems/needs and changing industry dynamics. Identify and drive strategic linkages across other portfolio products (e.g., payment tokens with passkeys, stablecoins, and other digital identity/payment solutions) through inward-looking research. Shape and communicate a forward-looking, fact-based vision that aligns tokenization with enterprise priorities and industry innovation. Influence enterprise-wide strategy by engaging senior leaders and cross-business stakeholders. Enterprise Engagement Key Responsibilities Act as a trusted advisor and thought leader, representing token strategy to senior executives, governance committees, and external stakeholders. Lead enterprise-wide forums to elevate token visibility and foster cross-functional alignment. Understand the key token strategic priorities and own tracking/reporting against them. Partner with the broader Token team (product design and development teams) to identify, track, and implement priorities.
Requirements
- Experience: 5-7+ years in digital payments product, financial services, or strategy roles with proven ability to develop thoughtful, cross-functional strategies and manage multiple stakeholders.
- Strategic mindset: Demonstrated ability to anticipate industry trends, operate under ambiguity, and drive “blue sky” thinking into actionable strategies.
- Detail oriented: Ability to identify when details matter, and ability to simultaneously drill down into the details without losing strategic vision.
- Influence & communication: Excellent executive presence with the ability to influence senior leaders, present complex strategies simply, and drive consensus.
- Collaboration: Proven success leading across complex organizations and balancing the needs of multiple stakeholders.
- Interest: A passion for advancing payments, innovation, AI, product experimentation, and the future of digital payments experiences.
Responsibilities
- Support the definition and execution of the Token product roadmap, balancing long-term vision with immediate business priorities.
- Define and support the product management and governance routines of a “full-stack” product organization (define required documentation, lead documentation development, oversee archival completeness)
- Lead and manage the Token LT program activities
- Conduct customer research and competitive intelligence to ensure product requirements are reflective of real customer problems/needs and changing industry dynamics.
- Identify and drive strategic linkages across other portfolio products (e.g., payment tokens with passkeys, stablecoins, and other digital identity/payment solutions) through inward-looking research.
- Shape and communicate a forward-looking, fact-based vision that aligns tokenization with enterprise priorities and industry innovation.
- Influence enterprise-wide strategy by engaging senior leaders and cross-business stakeholders.
- Act as a trusted advisor and thought leader, representing token strategy to senior executives, governance committees, and external stakeholders.
- Lead enterprise-wide forums to elevate token visibility and foster cross-functional alignment.
- Understand the key token strategic priorities and own tracking/reporting against them.
- Partner with the broader Token team (product design and development teams) to identify, track, and implement priorities.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
