Senior Manager-Digital Product Management

American Express • New York, NY

8d • Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Enterprise Digital Experiences Team (EDX) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com, and Customer Personalization.
As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.
We're looking for an experienced and dynamic senior digital Product Manager to join the Messages team, focusing on the strategy and development of the Amex Ads experience in the Amex app and website - this is a critical role as we look to make Amex Ads a strategic asset embedded in the customer experience.
This Senior Product Manager partners closely with a team of product managers, engineers, designers, analytics and effectively engages multiple stakeholders across the organization. Key responsibilities of this Product Manager include but are not limited to:

Requirements

• Bachelor’s Degree in related field required
• 5+ years of experience in Product Management/Development
• Proven track record with consumer-facing product(s) and a core product vision
• Experience with rapid and iterative software development methodologies
• A solid understanding of application architecture (e.g. web, native app, PWA, etc)
• Knowledge of reporting/analytical applications, i.e. Adobe
• Impeccable communication skills, both on and offline

Nice To Haves

• Experience with digital media a plus
• Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus

Responsibilities

• Defining the product vision and roadmap of Amex Ads in the App/Web by working with leadership, key stakeholders, and partners
• Drives global development for an experience with millions of customer visits
• Works closely with technology teams to develop, test and deliver features and services
• Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria
• Communicates the vision of Amex Ads, its impact to other content, and the high-level business needs to leaders across the organization
• Leads prioritization and development efforts with scrum team
• Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria
• Embodies design-thinking in your practice, including empathy and journey mapping, and UX research
• Leverages data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy.
• Understands and apply new trends and competitive best practices into product roadmap and requirements.
• Supports development of appropriate tracking and reporting to determine product performance.

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level