Senior Manager - Digital Product Management (Platform Experiences)

American Express•Atlanta, GA

35d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Our Middle Market Digital Experiences team is leading a critical transformation within Global Commercial Services (GCS) creating a next-generation digital ecosystem of streamlined, modern experiences that empower businesses to manage and grow with confidence. This work is central to our strategy of delivering integrated, customer-first solutions, making the team's role both highly visible and mission critical. As a Senior Manager of Product Development, you will play a key role in building a best-in-class digital ecosystem that transforms how Middle Market customers engage with American Express. You'll help design and deliver intuitive digital platform experiences that give businesses actionable spend insights, streamline program communications (alerts and notifications), and power personalized dashboards and navigation. Your role will translate strategy into execution-simplifying complexity, driving delivery across cross-functional teams, and delivering digital capabilities that scale across products and personas. You'll influence the roadmap, connect strategy to outcomes, and deliver measurable impact for customers and the business.

Requirements

5+ years of experience in product management, platform development, or related roles within financial services or technology
Proven track record in leading large product initiatives from concept to execution, particularly for digital experiences
Strong ability to collaborate across teams and drive alignment on priorities and execution
Experience defining and delivering product roadmaps, managing multiple priorities while adapting to evolving business needs
Strong analytical skills with experience using data and research to guide decision-making
Proficiency in documenting business solutions to ensure a clear understanding of platform capabilities and their role in product development
Familiarity with agile methodologies and product development frameworks
Bachelor's degree in business, computer science, engineering, or a related field

Nice To Haves

Master's degree (MBA) or equivalent
Experience in developing cross-product capabilities with a focus on improving efficiency and usability across multiple customer segments
Strong understanding of customer experience, platform scalability, and digital experience feature development
Ability to align product strategy with business goals and drive meaningful impact
Experience presenting to senior executives and influencing cross-functional teams

Responsibilities

Lead the development of one or more digital capabilities across spend insights, program communications, role-based dashboards, and navigation experiences
Translate strategic goals into a clear roadmap balancing near-term delivery and long-term scalability
Partner with Engineering, Design, Product, and Business stakeholders to align priorities and accelerate execution
Drive discovery and MVP definition, ensuring product releases deliver meaningful customer and business value
Identify and execute opportunities to improve digital efficiency, consistency, and usability across experiences
Leverage data and user feedback to enhance adoption, optimize usability, and refine digital capabilities
Develop solutions that integrate seamlessly across systems, ensuring cohesive and scalable experiences
Communicate product strategies, progress, and outcomes to senior leadership
Foster collaboration, accountability, and a culture of innovation within and across teams

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities