Senior Manager, Digital Customer Experience

Motorola Solutions•Chicago, IL

1d•Hybrid

About The Position

We are looking for an experienced professional to own and deliver the vision for our digital ecosystem, enabling our Partners & Customers through their entire journey. As the Leader of Digital Customer Experience, you operate at the intersection of Product Strategy, Digital Operations, and Customer Insights. You work across the organization to drive revenue enablement, operational efficiency, and customer satisfaction through digital platforms and AI innovation.

Requirements

7+ years of experience in a Digital leadership role, Product Management, User Experience Design or equivalent
Experience in B2B and enterprise software preferred
Experience with Salesforce, Adobe and other digital native platforms is an asset
Strategic Vision: Ability to translate complex business needs into a clear digital roadmap.
Execution Excellence: Proven track record of delivering large-scale transformation programs in a complex, matrixed environment.
Customer Advocacy: Relentless focus on "Ease of Doing Business" and "Time to Value" for partners and customers.
Data-Driven Decision Making: Using advanced analytics to identify trends, justify investments, and measure success.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Responsibilities

Digital Strategy & Transformation Define the north star: define, own and champion the vision for our Digital experience.
Transformation delivery: develop and execute a multi-year Digital roadmap to deliver towards our vision
AI & innovation leadership: lead the organization’s AI readiness and adoption strategy for customer-facing platforms
Customer Experience (CX) & Insights Customer-first thinking: champion “design thinking" as a core competency to design systems & processes that enables connected customer experiences
Voice of Customer: establish and govern data-driven feedback mechanisms to inform the Digital roadmap and drive business improvements.
Leadership & Governance Team Management: lead and develop a diverse team of Digital Product Managers, Architects and Designers. Manage resource allocation, hiring, and talent development.
Program Governance: chair the executive Digital council to align cross-functional stakeholders (IT, Sales Ops, Supply Chain, Finance) on priorities, funding, and execution.
Change Management: drive organizational change to support new digital motions, ensuring customers & internal teams are equipped to adopt and promote digital tools.