Senior Manager, Digital Experience

Sodexo•Fullerton, PA

About The Position

Sodexo Corporate Services is seeking a Senior Manager, Digital Experience to shape, optimize, and elevate the end‑to‑end digital journeys that power our workplace dining programs. In this role, you will use research, insights, and consumer behavior to retain digitally active users while expanding reach to broader audiences across key client contracts. This is a highly creative and strategic position for someone who understands how digital experiences influence consumer decisions — and who can translate that understanding into campaigns, journeys, and interactions that inform, engage, and motivate. Success requires a blend of digital expertise, food industry knowledge, and exceptional stakeholder management. You’ll join an innovative, forward‑thinking team with the opportunity to define the impact of digital marketing across our business.

Requirements

A proven track record in digital product or experience management, with the ability to design and deliver journeys that meet both consumer expectations and business goals.
Strong analytical skills and comfort working with data, KPIs, and consumer insights to inform decisions and shape future digital strategy.
Deep understanding of CMS platforms, digital content systems, and the mechanics of driving engagement through digital channels.
Exceptional stakeholder management and influencing skills, with the ability to collaborate across segments, clients, and technical teams.
A consumer‑first mindset, consistently advocating for user needs and behaviors when shaping digital experiences and making strategic decisions.
Agility, resilience, and a passion for continuous improvement — thriving in fast‑moving environments and adapting to shifting client or consumer priorities.
Minimum Education Requirement - Bachelor’s Degree in a relevant field or equivalent experienceMinimum Functional Experience: 5 years related functional Experience

Responsibilities

Lead and optimize end‑to‑end digital consumer journeys, using insights and behavior data to drive retention and growth across key contracts.
Deliver and continuously refine a holistic digital retention strategy that keeps consumers engaged within Sodexo’s preferred channels while unlocking new revenue opportunities.
Oversee digital restaurant deployments across all segments, ensuring readiness, smooth execution, and achievement of segment KPIs.
Analyze client and consumer behavior within digital channels, partnering cross‑functionally to translate data and KPIs into future digital strategy and journey enhancements.
Ensure a consistent, high‑quality digital and brand narrative across all touchpoints, elevating the overall consumer experience.
Build strong stakeholder relationships across locations, driving engagement, adoption, and collaboration throughout deployment and ongoing digital initiatives.