Senior Manager Development & Pipeline Support Americas (Hybrid opportunity)

Hyatt Hotels Corp.•Chicago, IL

36d•$120,000 - $145,000•Hybrid

About The Position

Hyatt Hotels Corporation seeks an enthusiastic Senior Manager Development & Pipeline, Americas to join our Global Growth Operations team. In this role, you will be collaborating closely with the broader Global Growth Strategy & Operations and Americas Development teams, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally. The Senior Manager, Development and Pipeline - Americas is accountable for generating and qualifying deal leads, optimizing deal workflows from lead to execution, driving accountability with partner functions, and ensuring consistent delivery of materials needed to advance deals. The role ensures that the Development Operations team operates efficiently to achieve those objectives, aligns with broader business initiatives, and collaborates effectively with partner teams. Additionally, the role will support the AVP Development Pipeline Management in ensuring deals are healthy at the point of handover to operating teams. The position reports directly to the VP of Global Growth Operations, with a dotted line to Head of Development, Americas, and leads a team of individuals focused on Development Operations. Specific responsibilities include: The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

Requirements

Minimum of 3-5 years of experience in a support role within a sales, operations, or related environment.
Experience in managing and advancing deals through an enterprise sales or development process.
Experience providing leadership to a team, ensuring professional growth while maintaining accountability and high-quality results.
Strong project and time management skills; ability to handle multiple tasks and projects simultaneously.
Experience analyzing workflows and processes, identifying inefficiencies, and implementing improvements that drive productivity, quality, and cost savings.
Proficiency in using relevant software and tools for customer relationship management, data analysis, and communication.
Flexibility to adapt to changing business needs and priorities.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Experience in the Hospitality industry, preferably in development or related capacities
Strong skills in market research and analytics to identify and qualify opportunities.

Responsibilities

Role & Process Development: Develops requirements for current and future lead generation, sales support, and pipeline management roles and processes; tests solutions and works with regional development leaders to customize deal support systems.
Deal Support: Tests and adapts processes to advances live deals through the sales process from discovery to execution; ensures single point of accountability, as well as transparency and accuracy of deal status/prioritization via deal task queue.
Lead Generation & Qualification: Tests and adapts process of sourcing and qualifying potential opportunities in the early stages of the deal process through a blend of analytics, market research, broker and partner networking, third-party data sources, and direct outreach.
Team Leadership: Builds and manages a high-performing support team with clearly defined responsibilities and outcomes; develops team members and aligns individual goals to Growth and regional performance scorecards.
Cross Functional Collaboration: Ensures deal alignment between Development and key partners including Feasibility, Design, Legal, Development Finance, and others; facilitates efficient feedback loops, approvals, and decision-making to remove friction in the deal process.
Deal Governance: Administrates deal valuation and approval governance processes (e.g. regional committees) and works to make these processes more efficient through automation and experimentation.
Deal Transition: Assists with setting and meeting regional standards for deal hand-off from development to O&C teams.
Pipeline Reporting: Distributes pipeline reporting to regional team members and provides basic analysis on performance, benchmarks, and trends.
Pipeline Management: Drives continuous improvement of executed deal pipeline management processes.

Benefits

Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match

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