Senior Manager, Debit Acquiring Go-To Market

American Express•Charleston, SC

43d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Our organization: The Network & Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers. The Network Product & Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express' Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express' issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies. About the Role Reporting to the Director of Debit Go-To-Market, you will play a critical role in supporting the development and execution of strategies that launch and expand American Express's Debit capabilities in the U.S. market. You will help translate strategy into action - coordinating readiness efforts, driving market adoption, and engaging key partners across the acquiring ecosystem, including merchants, processors, acquirers, and network partners. This role will be instrumental in operationalizing go-to-market plans and ensuring seamless collaboration across internal and external stakeholders to deliver business growth and market success for American Express Debit.

Requirements

3+ years of experience in U.S. Debit; ideally within the U.S. Debit acquiring space.
Proven experience supporting go-to-market initiatives or product launches in the payments industry.
Strong interpersonal and relationship management skills, with experience working cross-functionally and engaging external partners.
Excellent analytical and organizational skills, with the ability to manage multiple priorities and projects simultaneously.
Strong written and verbal communication skills, with an ability to translate complex information into actionable insights.
Bachelor's degree or equivalent experience required; advanced degree preferred.

Responsibilities

Go-To-Market Execution: Support the design and delivery of go-to-market plans for Debit acquiring solutions, driving stakeholder readiness and alignment to enterprise goals.
Market Engagement: Partner with merchants, processors, and acquirers to build awareness and support adoption of Debit capabilities in the U.S. market.
Operational Readiness: Coordinate cross-functional efforts across Network, Acquiring, Product, and Risk teams to ensure successful and timely implementation of initiatives.
Business Case Support: Partner with Finance and Strategy teams to support opportunity sizing, initiative prioritization, and business case development.
Performance Tracking: Monitor key performance indicators, analyze outcomes, and provide insights and recommendations to optimize results.
Collaboration & Communication: Ensure clear, consistent communication across internal partners and help maintain alignment on priorities, timelines, and deliverables.
Team Contribution: Contribute to a collaborative, high-performing team culture and provide mentorship and support to junior team members.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities