Senior Manager, Database Administration and Donor Analytics

MiracleFeet

10d • $80,000 • Remote

About The Position

The Senior Manager, Database Administration and Donor Analytics is an integral member of MiracleFeet’s Fundraising team, responsible for overseeing and making strategic decisions related to the donor database and donor engagement operations. This position manages all aspects of the donor database and supports the operations of a high performing, mission-driven team. The Senior Manager, Database Administration and Donor Analytics is responsible for data integrity, security, and providing strategic data to inform fundraising campaigns, mining for high capacity donors, carrying out stewardship activities and donor communications, managing MiracleFeet’s peer-to-peer fundraiser platform and inquiries, and providing positive donor experiences and interactions.
The ideal candidate will be extremely fluent in RE/NXT and excel, highly organized, with keen attention to detail. This is an exciting opportunity to grow your career in data analytics and/or fundraising, showcasing your ability to be a proactive leader, use independent judgment and own data driven strategies that create and support new and innovative fundraising initiatives at an organization that encourages staff development and values input from team members.

Requirements

• Bachelor’s Degree or equivalent experience.
• At least 5 years of professional work experience, ideally in a nonprofit setting, or in customer service or business administration roles.
• At least 3 years experience with Blackbaud Raiser’s Edge NXT and advanced Excel skills
• High level of proficiency in the Microsoft Office suite, including Excel, Outlook, PowerPoint, and Word. Experience using MailChimp and mail merge is a plus.
• Able to work well in a team environment, handle multiple assignments, and meet deadlines.
• This is a full-time, 40 hours per week position.
• Candidates must be eligible to work in the U.S. MiracleFeet will not sponsor employment visas.

Nice To Haves

• Familiarity with various technology platforms and comfort learning and managing database, preference for RE/NXT skills.
• Proven ability to make data-informed decisions, implement process improvements, and take full ownership of database administration.
• Strong customer service skills and ability to build rapport via phone and written communications
• Knowledge of fundamental fundraising principles and practices.
• Detail-oriented, with strong organizational, analytical, and planning.
• Initiative and independence in carrying out responsibilities and problem-solving unexpected issues quickly.
• Commitment to maintain confidentiality and a high degree of accuracy in donor records.
• Excellent written and verbal communication skills with the ability to synthesize information.
• Demonstrated motivational and problem-solving capabilities with a high degree of integrity, ethics, judgment, and dedication to MiracleFeet’s mission.

Responsibilities

• Data Management and Financial Reconciliation
• Take ownership of the donor databases and online accounts (Raiser’s Edge NXT , Classy, Omatic, etc), including oversight of structure, renewals, data integrity, resolving technical issues, and usage protocols.
• Record all gifts and update donor information in the Raiser’s Edge (Blackbaud) donor database. Collaborate with Admin and Finance teams on daily gift processing and acknowledgements.
• Collaborate with Finance team to complete monthly reconciliation and prepare monthly fundraising reports for fundraising and leadership teams.
• Manage and update core documents for development team including prospect pipeline, top donor reports, and fundraising board committee requested.
• Identify high-net-worth donors and large gifts for further research and follow-up.
• Serve as the internal expert and primary decision maker for donor data workflows and gift tracking methodology.
• On a routine and ad hoc basis, pull detailed reports from the donor database, including donor/gift lists, benchmark data, financial reports, and other data sets.
• Perform routine maintenance of donor database to ensure the health of data.
• Monitor and coordinate fundraising tools subscriptions such as Blackbaud, Classy, Double the Donation, etc.
• Fundraising Campaign Execution
• Liaise with Marketing team to manage fundraising campaign logistics (including mailing list creation and donor segmentation) and develop solicitation strategies.
• Coordinate with third party vendors to support completion of campaign collateral materials and mailings.
• Gather campaign performance data to conduct thorough analysis, identify trends, and make recommendations for future campaigns.
• Create and coordinate fiscal year solicitation mailing calendar (to include 3+ major mailing campaigns and multiple smaller targeted campaigns).
• Analyze donor database to support the creation of tailored communications to different donor segments (recurring donors, age segments, planned giving prospects, etc.).
• Donor Cultivation and Stewardship
• Process and mail gift receipts, acknowledgments, and other donor communications.
• Develop and implement strategies for stewardship and retention of donors via recurring gifts, peer to peer fundraising, and other creative giving avenues.
• Support peer-to-peer fundraising donors, developing creative options and toolkits for a seamless “plug and play” experience.
• Manage relationships with a profile of donors including recurring donors, peer-to-peer donors, and others.
• Create and manage HNWI prospect research process.
• Administration and Project Management
• Provide general administrative support for the Head of Strategic Partnerships and liaise with needs between the leadership and other team members.
• Manage and renew Charity Watchdog ratings and other memberships to include BBB, Great Nonprofits, Candid, Charity Navigator, Guidestar, NC State Employees Combined Campaign, etc.
• Manage and communicate with vendors and other third parties research new vendors to find creative solutions as needed.
• Support Annual Report development process (providing fundraising numbers, donor lists, and ideas for donor features) led by Marketing colleagues.

Benefits

• We offer a benefits package that includes 90% coverage of medical insurance for the employee, with the option to add family members and dental and vision at employee’s expense.
• Additional benefits include a 401k with 4% match, three weeks paid time off per year, and short-term and long-term disability and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager