Senior Manager Customer Quality

Infineon • San Jose, CA

23d • $108,160 - $160,888

About The Position

As a Senior Staff Specialist/Analyst in Customer Quality Engineering, you will be joining a collaborative team dedicated to upholding our high standards for innovative electronic solutions. In this fast-paced and dynamic environment, you will play a vital role in ensuring exceptional product reliability and customer satisfaction.

Requirements

• Degree in engineering or related field and understanding of electronic devices (mandatory)
• Knowledge of semiconductor devices, package technologies, and device reliability (mandatory) with Failure analysis and field applications experienced highly desired.
• Strong communication skills with experience presenting technical information and supporting customers (mandatory)
• Ability to work effectively under pressure and manage multiple priorities in a dynamic environment (mandatory)

Nice To Haves

• Experience with stress testing and structured problem-solving methods such as 8D (preferred)
• Familiarity with manufacturing engineering concepts, including process control, FMEA, and OCAP (preferred)
• Understanding of quality management systems and industry standards such as ISO 9001, IATF/VDA, and QMS (preferred)

Responsibilities

• Coordinate and support quality tasks related to New Product Introduction and customer inquiries
• Participate in customer audits and support preparation to ensure compliance with industry standards
• Build and maintain customer relationships through proactive and clear communication
• Manage Failure Analysis requests, interpret reports, and relay findings to customers
• Act as the main interface for customer complaints, providing timely analysis and support
• Collaborate with internal teams to address technical issues and drive continuous improvement
• Willingness to travel up to 25% of the time to support customer and business needs. A valid US visa is preferred for this role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level