Senior Manager, Customer Advocacy

Tempo

2d • Remote

About The Position

We’re hiring a Senior Manager of Customer Advocacy to build our customer advocacy program from the ground up. This is a new role with real ownership: you’ll design the program, choose the tools that power it, and run it. You’ll work closely with our Customer Success team to find customers who love what Tempo does for them, build genuine relationships with those people, and then help them share their stories in ways that strengthen our brand and support our growth.
This role sits inside the Marketing team and reports directly to the VP of Marketing. It’s a high-visibility position that both our Sales and Marketing leaders care about, because the work you do will directly affect how we build Tempo’s reputation and how quickly we close deals.

Requirements

• 5+ years of experience in customer marketing, advocacy, or customer success at a B2B SaaS company
• You’ve built a customer advocacy program before. Not inherited one, not contributed to one but actually built one from scratch. This is a hard requirement.
• Experience owning tech stack decisions for an advocacy or customer marketing program. You know how to evaluate tools, make a recommendation, and implement without a lot of hand-holding
• Genuine curiosity about AI and how it applies to this work. You look for ways to automate the repetitive stuff so you can focus on what actually requires a human
• A track record of creating customer content and reference programs that Sales teams actually use
• You know how to build trust with customers and make them feel like partners, not a resource to tap
• You get things done without needing everything to be perfectly defined first
• Strong project management skills; you can manage a lot of moving pieces without things slipping through the cracks
• Comfortable with tools like Salesforce, Gainsight, and peer review platforms (G2, TrustRadius)
• A clear communicator, whether you’re writing a case study, talking to a customer, or presenting to leadership
• You can connect what you’re doing to business outcomes, not just activity metrics

Responsibilities

• Design and launch Tempo’s customer advocacy program: how it’s structured, how advocates are recruited and recognized, and how we measure whether it’s working
• Own the tech stack decisions that make this program run. You’ll evaluate, select, and implement the right platforms, with an eye toward AI-powered tools that automate the manual work, like intelligent reference matching, advocate identification from health and sentiment signals, and AI-assisted content production
• Set goals, measure results, and report progress to leadership regularly
• Work with Customer Success to identify customers who are seeing real value from Tempo and are open to sharing their experiences
• Build real relationships with those customers, not just reaching out when you need something
• Develop a mix of advocates across industries, company sizes, and use cases so Sales always has a relevant, well-matched reference to share
• Work with customers to produce case studies, video stories, and written testimonials that show what Tempo actually delivers for real teams
• Grow the volume and quality of Tempo’s reviews on sites like G2 and TrustRadius
• Find and prepare customer speakers for webinars, events, and other marketing programs
• Make sure Sales has what they need for active deals, with the right advocate matched to the right opportunity automatically, not by you hunting through a spreadsheet
• Partner with Content, Demand Generation, Product Marketing, and Sales Enablement so customer stories are used across the business, not just sitting in a folder somewhere
• Bring the customer perspective into conversations across the organization
• Over time, build a community space where Tempo advocates can connect with each other and with us

Benefits

• Remote First work environment
• Unlimited vacation in most of our locations!!
• Great benefits including health, dental, vision and savings plan.
• Perks such as training reimbursement, WFH reimbursement, and more.
• Diverse and dynamic teams with challenging and exciting work.
• An opportunity to have a real impact on our business.
• A great range of social activities (both in person and virtual).
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed