Customer Advocacy Manager

Ensora Health

9d

About The Position

Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community. Job Description The References & Reputation Manager plays a key role in strengthening Ensora Health’s brand presence and credibility in the market. This role leads key reputation‑building programs—including customer references, online reviews, and credibility assets across our digital ecosystem. Partnering closely with corporate marketing and cross‑functional teams, this individual ensures Ensora Health’s story is told accurately, consistently, and compellingly, driving greater trust and influence across the healthcare community.

Requirements

• Bachelor’s degree preferred.
• 3–5 years of experience in reputation management, customer marketing, brand marketing, or a related field.
• Demonstrated experience managing review platforms and engaging with customers to drive advocacy and participation.
• Strong cross‑functional collaboration abilities with experience managing multiple workflows and stakeholders independently.
• Excellent written and verbal communication skills with keen attention to detail and brand consistency.

Nice To Haves

• Healthcare industry experience strongly preferred.

Responsibilities

• Own and manage Ensora Health’s customer reference program, including proactive outreach to high‑CSAT and high‑NPS customers to develop written case studies, video testimonials, and testimonial quotes.
• Conduct outreach and coordinate joint speaking engagements with customers for priority industry events throughout the year.
• Collaborate with writers, designers, video producers, web teams, and broader marketing stakeholders to produce high‑quality, on‑brand customer reference content.
• Partner with corporate marketing to deliver polished, externally ready assets that elevate brand credibility and support demand‑generation initiatives.
• Manage and optimize Ensora Health’s profiles on key review platforms (e.g., G2, Capterra, Trustpilot), ensuring accuracy, consistency, and compliance with brand standards.
• Increase positive review volume by engaging satisfied customers, executing review outreach campaigns, and administering compliant incentive programs.
• Track and analyze performance metrics across review platforms and reference programs; identify opportunities to enhance overall market perception.
• Maintain and update website credibility elements—such as partner logos, certifications, accreditations, associations, and awards—to ensure accuracy and brand alignment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager