Senior Manager, Crisis Management (Hybrid)

Transamerica•Baltimore, MD

10d•$130,000 - $150,000•Hybrid

About The Position

Lead organizational crisis management efforts by developing strategies to anticipate, prepare for, and respond to emergencies, safeguarding the organization’s interests and maintaining operational continuity in the face of unpredictable challenges. Coordinate cross-functional teams and stakeholders during crises, providing real-time leadership and strategic guidance for effective response and recovery.

Requirements

Bachelor’s degree business administration, emergency management, information technology, or related field, or equivalent experience
Eight years of progressive experience in crisis or emergency management, business continuity or disaster recovery technology and related management experience
Experience managing and coordinating technology integrations across security, emergency management and communication systems.
Strong understanding, knowledge of and experience in application of crisis and incident management principles practices and methods of implementation in a large organization
Strong project management skills and ability to lead teams during critical events
Technical expertise in business resilience and risk management
Leadership skills and the ability to manage cross-functional teams
Highly developed verbal and written communication skills and interpersonal skills, including facilitation, negotiation and consultation skills
Strong research, analytic and innovative problem-solving and decision-making capabilities
Ability to remain calm and effective under pressure in a dynamic changing agile environment with tight deadlines

Nice To Haves

Master's degree in emergency management, business continuity, risk management, or communications
Familiarity with the latest crisis management technologies and software
Certified Emergency Manager (CEM)
Business Continuity Professional (CBCP)
Crisis communication credentials

Responsibilities

Develop and maintain comprehensive crisis management plans, conduct vulnerability risk assessments, oversee threat monitoring programs, and integrate plans with overall business continuity efforts.
Design and deliver training programs, simulations, and drills to ensure staff readiness and role clarity during emergencies.
Create and execute stakeholder communication during crises, coordinating with internal communications and public relations teams.
Lead and coordinate a cross-functional crisis management team, providing guidance and support to executive leadership throughout crisis.
Conduct post-crisis reviews, prepare detailed reports on incident handling and response effectiveness, and identify areas for improvement.
Ensure compliance with industry standards, regulatory requirements, and best practices for crisis management.

Benefits

Compensation
Benefits
Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Health and Work/Life Balance Benefits
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs