Manager, Crisis and Emergency Management

Snap Inc. • Los Angeles, CA

6d • $133,000 - $235,000 • Onsite

About The Position

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. The Global Security Organization (GSO) plays an important role in delivering on Snap’s “Duty of Care” to its employees, guests, and customers — while constantly embodying our values of Kind, Smart, and Creative. The Global Security team helps create a safe environment so that all of our team members around the world are empowered to do their best work, every day. We're looking for a Manager, Crisis and Emergency Management to join the Global Security Organization at Snap! What you’ll do: Policy, Strategy, and Governance Lead the development of the crisis management strategy and structure, ensuring organizational resilience and business alignment. Develop and maintain enterprise-wide crisis management policies, standards, and procedures based on industry best practices. Manage the enterprise crisis management plan's lifecycle, continuously refining procedures to address evolving threats. Integrate core resilience components, including BIA and BCP, into a unified response and recovery framework. Crisis Response and Operational Coordination Serve as the primary crisis management advisor during enterprise-level activations, coordinating CMT activities and driving time-critical decision-making. Coordinate EOC activities during emergencies and crisis situations, optimizing people, processes, and technologies for preparedness, response, and recovery. Own the end-to-end stakeholder notification process, utilizing dedicated tools and templates to facilitate rapid executive communications and real-time situational awareness. Manage end-to-end stakeholder and executive notifications during emergency and crisis situations, ensuring real-time situational awareness. In partnership with regional resiliency and crisis response team members, integrate response efforts with internal functions for a unified organizational approach. Collaborate closely with the Intelligence and Risk Analysis and the Global Security Operations Center teams on prevention, preparation, response, and recovery framework implementation. Training and Continuous Improvement Design and execute a multi-tier exercise program, from drills to leadership tabletop simulations, to validate response plans and strengthen interdependencies. Develop and deliver specialized training and awareness for all levels to ensure role clarity and readiness during disruptions. Lead timely after action reviews following critical incidents, emergencies, crises, and exercises to identify root causes, capture lessons learned, and integrate findings into strategic planning. Program Administration Establish and maintain the systems, technology tools, and communication protocols necessary for rapid and effective emergency and crisis management. Cultivate internal partnerships to integrate crisis management and resilience concepts into corporate strategy and ensure coordinated response capabilities. Manage external vendor and public-sector relationships to enhance collaboration during emergencies and crises. Assess program maturity via performance benchmarks and meticulously document crisis decisions for analysis.

Requirements

• Proven ability to serve as a stabilizing leader during enterprise-level activations, influencing decisive, high-stakes decisions under pressure and in the face of ambiguity.
• Strong ability to build trust and provide strategic guidance to senior management and decision makers, influencing organizational outcomes without direct authority.
• Extensive experience building and leveraging relationships with international and domestic partners.
• Superior oral and written skills with a knack for translating complex, evolving situations into clear, actionable guidance for both technical and non-technical audiences.
• Robust experience in designing and executing sophisticated crisis simulations - including leadership tabletops and functional drills - that validate organizational readiness.
• Strong ability to analyze complex data, identify emerging threat patterns, and develop innovative mitigation strategies for large-scale problems.
• Demonstrated success in leading enterprise-wide initiatives, managing budgets effectively, and overseeing third-party vendors within strict timeframes.
• Deep knowledge of crisis and incident management principles within the technology sector.
• Demonstrated success in fostering collaboration across diverse internal functions such as InfoSec, IT, Legal, Finance, HR, Communications, and Facilities to ensure a unified response.
• A proactive, "can-do" mindset with the autonomy to take ownership of outcomes and optimize resources despite obstacles or organizational constraints.
• A lifelong learner who extracts lessons from global crisis events and integrates after-action findings into an evolving resilience posture.
• Proven track record in mentoring team members, fostering a community of knowledge-sharing, and building high-performing, multi-disciplinary response teams.
• Bachelor’s degree in a related field, such as crisis management, emergency management, disaster management, homeland security, risk and resilience, etc.
• 7+ years of focused experience in crisis management, emergency management, business continuity, or global resilience disciplines.
• 2+ years of enterprise program leadership experience, with a proven track record of leading or coordinating cross-functional teams during high-pressure events.
• Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to the evolving global threat environment and the Global Security team’s 24/7 operation.

Nice To Haves

• 10+ years of focused experience in crisis management, emergency management, business continuity, or global resilience disciplines.
• 5+ years of enterprise program leadership experience, with a proven track record of leading or coordinating cross-functional teams during high-pressure events.
• Advanced expertise in technology stacks related to crisis and incident management, including but not limited to Everbridge, Dataminr, International SOS, Ontic, and Google Workspace.
• Significant experience partnering with security operations centers (e.g., GSOCs), intelligence teams, physical security teams, and emergency response organizations.
• Deep technical expertise in the end-to-end resilience lifecycle, specifically in Business Impact Analysis (BIA), Business Continuity Planning (BCP), and disaster recovery initiatives.
• Deep knowledge or training on the National Incident Management System (NIMS/ICS) and ISO 22301 standards
• Active certifications in crisis management, emergency management, or business continuity (e.g., CEM, CBCP, MBCI, or MBCP).
• Strong familiarity and existing relationships with crisis management, emergency management, and business continuity professionals across the public and private sectors.

Responsibilities

• Lead the development of the crisis management strategy and structure, ensuring organizational resilience and business alignment.
• Develop and maintain enterprise-wide crisis management policies, standards, and procedures based on industry best practices.
• Manage the enterprise crisis management plan's lifecycle, continuously refining procedures to address evolving threats.
• Integrate core resilience components, including BIA and BCP, into a unified response and recovery framework.
• Serve as the primary crisis management advisor during enterprise-level activations, coordinating CMT activities and driving time-critical decision-making.
• Coordinate EOC activities during emergencies and crisis situations, optimizing people, processes, and technologies for preparedness, response, and recovery.
• Own the end-to-end stakeholder notification process, utilizing dedicated tools and templates to facilitate rapid executive communications and real-time situational awareness.
• Manage end-to-end stakeholder and executive notifications during emergency and crisis situations, ensuring real-time situational awareness.
• In partnership with regional resiliency and crisis response team members, integrate response efforts with internal functions for a unified organizational approach.
• Collaborate closely with the Intelligence and Risk Analysis and the Global Security Operations Center teams on prevention, preparation, response, and recovery framework implementation.
• Design and execute a multi-tier exercise program, from drills to leadership tabletop simulations, to validate response plans and strengthen interdependencies.
• Develop and deliver specialized training and awareness for all levels to ensure role clarity and readiness during disruptions.
• Lead timely after action reviews following critical incidents, emergencies, crises, and exercises to identify root causes, capture lessons learned, and integrate findings into strategic planning.
• Establish and maintain the systems, technology tools, and communication protocols necessary for rapid and effective emergency and crisis management.
• Cultivate internal partnerships to integrate crisis management and resilience concepts into corporate strategy and ensure coordinated response capabilities.
• Manage external vendor and public-sector relationships to enhance collaboration during emergencies and crises.
• Assess program maturity via performance benchmarks and meticulously document crisis decisions for analysis.

Benefits

• Snap Inc. is its own community, so we’ve got your back!
• We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms.
• Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager