Senior Manager, Copilot Platform

Kraft Heinz • Chicago, IL

4d

About The Position

Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees, an industry-leading total rewards package that emphasizes a high discretionary bonus. Benefits begin immediately upon hire for salaried employees. Get a peek into life here at Kraft Heinz through our Instagram and TikTok channels! Senior Manager, Copilot Platform at a glance... You will be a technical leader focused on building and optimizing the core infrastructure that powers AI-driven copilots. You will lead through both personal contributions and by mentoring other engineers. Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description will be shared. We hope to find you a seat at our table! Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

Requirements

• I have extensive experience with Microsoft 365, Copilot extensibility, Azure AI, Microsoft Graph API, and the Power Platform.
• I have proven experience designing and operating high-throughput, cloud-native distributed systems in a production environment.
• I have multiple years of experience in software engineering with strong coding skills in languages such as C#, Python, or Go.
• I have experience integrating machine learning or generative AI capabilities into production systems.
• I have a deep understanding of Retrieval-Augmented Generation (RAG) techniques.
• I have excellent communication and leadership skills with a track record of driving cross-functional projects.
• I have the ability to partner effectively with product management and design teams.

Responsibilities

• Architect AI Systems: Lead and influence system architecture design for complex Copilot products and solutions , en sur ing they meet demanding security, compliance, and performance requirements for enterprise-level deployment.
• Optimize Performance: Lead proactive and reactive development to resolve performance bottlenecks in high-throughput services. Use telemetry analysis and experimentation frameworks to inform engineering decisions and optimize runtime performance.
• Integrate and Extend: Work with Copilot Studio to develop and deploy advanced custom connectors and plugins that integrate with enterprise systems like Dynamics 365, SharePoint, and custom APIs.
• Ensure Operational Excellence: Drive improvements in development quality and team performance through tooling, automation, and knowledge sharing. Establish best practices for testing, performance tuning, and code quality.
• Provide Technical Leadership: Guide technical strategy, architectural decisions, and performance optimization across teams. Mentor fellow e ngineers and influence the broader engineering culture.

Benefits

• medical, dental and vision coverage
• 7% 401(k) matching
• Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees
• an industry-leading total rewards package that emphasizes a high discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed