Senior Manager, Community Strategy- Star Trek™ Fleet Command

Scopely•Seattle, WA

18d•$118,000 - $150,000•Remote

About The Position

Scopely is seeking a Senior Manager, Community Strategy to join our Star Trek Fleet Command team in the US on a remote basis! At Scopely, we care deeply about what we do and want to inspire play every day – whether in our work environments alongside our talented colleagues or through our deep connections with our player communities. We are a global team of game lovers who develop, publish, and innovate in the mobile games industry, connecting millions of people worldwide every day. This role is responsible for how Star Trek Fleet Command engages players at scale (1-to-many), ensuring that community platforms, communication, and engagement strategies align with player sentiment and business goals. The Senior Manager will partner closely with Marketing and Player Experience (PX) to ensure community insights are reflected in player-facing communication, while helping maintain trust through transparency, feedback, and dialogue. The Community Strategy team plays a critical role in connecting player sentiment with cross-functional teams, supporting alignment between what Marketing communicates and what players experience.

Requirements

6–10+ years of experience in community, social, or player engagement roles, preferably in live-service games or entertainment
Experience managing community platforms and driving engagement at scale
Strong understanding of player sentiment, feedback, and community dynamics
Proven ability to collaborate cross-functionally in a matrixed environment
Data-informed mindset with experience using engagement and sentiment metrics
Strong communication skills with sound judgment and player empathy

Nice To Haves

Experience working with large, passionate fandoms (e.g., Star Trek or similar IP)
Familiarity partnering with Product Marketing and Player Experience teams
Experience supporting creator or influencer programs

Responsibilities

Execute and evolve the global community strategy for Star Trek Fleet Command, including platforms, engagement models, tone, and feedback systems
Manage and optimize community surfaces such as Discord, Reddit, and social platforms to drive engagement and healthy player interaction
Support the development of community programs, including AMAs, developer updates, and player-facing initiatives
Partner with Product Marketing to: Provide community insights to inform messaging, positioning, and go-to-market plans. Ensure community considerations are incorporated into campaign execution.
Partner with Player Experience (PX) to: Align community messaging with player support experiences Support consistent communication during launches, incidents, and high-impact moments
Collaborate with Product and Live Ops teams to ensure community is informed and prepared for upcoming content and changes
Gather and synthesize player sentiment across community platforms, social channels, and public discussions
Identify key trends, risks, and opportunities, and share actionable insights with cross-functional partners
Support feedback loops by helping communicate player concerns, updates, and decisions back to the community
Support community-led content initiatives that drive engagement and authenticity
Partner with Marketing and creator teams to align community efforts with broader campaign goals
Help manage the community engagement calendar, ensuring consistent and relevant player interaction
Support community communication during key live-service moments, including feature launches, updates, and incidents
Assist in coordinating messaging across platforms to ensure clarity and consistency
Actively immerse in the STFC player community on a daily basis, engaging directly to understand player sentiment and inform communication approaches
Track and report on community KPIs, including engagement, sentiment trends, and participation
Provide regular insights that connect community behavior to player experience and business outcomes
Use data to continuously improve community programs and communication effectiveness
Manage and develop a team of community managers and platform specialists
Set clear execution standards and support team growth and performance
Foster a player-first mindset and high-quality community engagement practices

Benefits

employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off.

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