Senior Manager, Community Development

CVS Health

9d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Senior Manager drives member enrollment, retention and brand awareness by developing community partnerships, organizing events, and educating stakeholders on health services. Key responsibilities include creating outreach strategies, managing budgets, tracking performance metrics, and managing a team of outreach coordinators.

Requirements

• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at collaboration and teamwork
• Mastery of problem solving and decision-making skills
• Mastery of growth mindset (agility and developing yourself and others) skills

Nice To Haves

• Bilingual Spanish/English
• 5+ years of management experience
• 5 years of working with community volunteers
• 3 years working in health insurance and/or Medicaid

Responsibilities

• Strategic Outreach: Develop, implement, and track community outreach initiatives designed to increase MCO membership and trust; manage external experiential marketing agency.
• Relationship Management: Build and maintain partnerships with local healthcare providers, community leaders, nonprofits, and government agencies; Identify key community organizations and coordinates outreach and event planning to promote organizational presence within the community.
• Event Coordination: Plan and execute community events, workshops, and marketing campaigns to promote health literacy and MCO services; Develop, implement, and evaluate comprehensive community relations activities to promote membership growth and retention.
• Performance Metrics: Monitor, analyze, and report on outreach activities and community needs, making data-driven recommendations to improve engagement.
• Team Management: Oversee, train, and support a team of six Outreach Coordinators to meet enrollment goals, increase brand awareness and ensure high-quality service. Manages operational aspects of the team (e.g., budget, performance, and compliance), and implements workforce and succession plans to meet business needs.
• Other duties: Work with CD Coordinators on the timely and accurate use of Sales Force in tracking their work. Coach them on proper use of the software. Maintain the CD past event calendar for State reporting as well as the future event calendar for communication to the Health Plan. Lead the CD Coordinators to ensure they have the logo items and marketing collateral needed for their outreach. Distribute to them. Leading bi-weekly one on one meetings with CD Coordinators Assist with the Member Advisory Committee meetings

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior