Senior Manager, Commercial Strategy - Payment Performance

Adyen•New York, NY

3h•Hybrid

About The Position

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft, making them the financial technology platform of choice. At Adyen, everything is engineered for ambition, creating an environment with opportunities for people to succeed, backed by culture and support to own their careers. The teams are motivated individuals who tackle unique technical challenges at scale and solve them as a team, delivering innovative and ethical solutions that help businesses achieve their ambitions faster. As a Senior Manager, Commercial Strategy - Payment Performance, you will own the end-to-end commercialization of “Payment Performance” (e.g., Adyen Uplift) as part of the global product offering for global enterprise customers. This role sits within the Global Commercial Strategy team, specifically the Enterprise Offering team, operating at the intersection of Product and Commercial. You will act as the connective tissue between these two areas, partnering closely with the Head of Enterprise Offering to advocate for the product needs of your customer segment, informed by strong customer feedback from Vertical teams, your firsthand customer meetings, and Commercial team input. Product adoption for your area of ownership is your top priority, achieved through compelling value stories and effective Go-to-Market (GTM) execution at the regional level.

Requirements

7+ experience in enterprise payments, product and / or strategy and are comfortable owning the commercial success of a specific product area.
Customer success is your north star. You thrive on customer interactions and every action you take is in service of meeting customer needs.
Experience and passion for GTM strategy & execution; results-oriented.
You thrive at the intersection of Product and Commercial, able to translate technical capabilities into clear customer value.
You are a structured thinker who can take fragmented feedback from various verticals and regions and synthesize it into clear, actionable input for Solution teams.
You are adept at influencing decisions and driving alignment cross-functionally without necessarily having direct authority.
You possess strong skills in creating commercial narratives that simplify complex topics.
Ability to navigate ambiguity and thrive in a fast-paced environment.

Responsibilities

Create and evolve Adyen’s Enterprise Offering, ensuring it is scalable across verticals and regions.
Own the commercial value proposition and product bundling, defining “what” we sell and "why" at the highest level.
Anticipate future customer and commercial needs and evolve your offering area in line with broader strategy, market, and regulatory shifts.
Ensure the offering / products meet the specific "readiness levels" and customers’ expectations required for target verticals before scaling.
Build direct customer relationships, prioritizing speaking to customers to inform strategies and help land meaningful business.
Support Verticals’ point of view with feedback gathered directly from customers and from Sales and Account Managers.
Translate insights from Vertical teams – supported by direct customer interactions and Commercial team feedback – to provide a clear voice of customer to the Product and Engineering organisation.
Identify cross-market and cross-vertical patterns in customer feedback and convert them into clear, data-driven product recommendations.
Maintain ongoing partnership with Product Leadership to inform roadmap decisions, advocating for development that drives adoption and value creation across the customer portfolio.
As needed, use the voice of the customer to incubate early ideas, validate them in the market in partnership with Verticals, and conduct discovery to develop requirements and insight on the opportunity.
Support product deep dives / vision selling with customers as needed.
Partner with Commercial leads to execute the Go-to-Market strategy for your offering, ensuring a strong feedback loop.
Collaborate closely with Product Marketing, Commercial Academy, and the Business Performance team on the creation of necessary enablement for commercial teams.
Maintain a close partnership with the Vertical teams to ensure systematic cross-vertical insights, aligning your GTM execution with specific industry needs.
Be ultimately responsible for the adoption of your offering area, ensuring regional and Vertical teams have a clear and compelling solution to bring to market.