Payment Performance Manager

Expedia Group • Seattle, WA

1d

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Payment Performance Manager I Expedia Global Payments (EGP) designs and operates the payment experiences that power travel across Expedia Group’s brands. We support a broad range of payment products, options, and currencies, delivering frictionless, secure, and efficient payment experiences for travelers and partners worldwide. As a Payment Performance Manager I, you will be part of a small, collaborative team responsible for improving the performance, compliance, and scalability of payment products and methods, with a strong focus on legal entity onboarding (manual efforts and automation), payment performance and merchant fee optimization. This is an individual contributor role focused on payment performance and cross-functional coordination, in close partnership with analytics, product and operations teams.

Requirements

• You have a bachelor's degree in business, Finance, Economics, Engineering, or a related technical field; or Equivalent related professional experience
• You have 2 years of experience in payments, financial operations, e-commerce, or a related domain, ideally in consumer and/or B2B payments
• You have experience working with operational products, fintechs, or large e‑commerce merchant organizations
• You have functional experience or formal education in product management, business programs/program management, product analytics, or a related field
• You are comfortable using data, dashboards, and KPIs to monitor performance, identify issues, and recommend improvements
• You have a proven ability to drive business value through systematic, incremental process and product improvements
• You build strong relationships with cross‑functional teams and external partners, and you are comfortable leading workstreams without formal authority

Nice To Haves

• Experience using AI or machine‑learning‑driven tools (for example, anomaly detection, forecasting, decision‑support dashboards) in a payments, financial operations, or e‑commerce environment, including defining and tracking KPIs to measure impact
• Experience utilizing Agentic AI to improve, operationalize, or automate repetitive processes in payment, risk, or financial operations, including identifying opportunities to build agents or tooling that reduce manual effort and friction
• Experience building and maintaining dashboards in Tableau is a plus
• Experience coordinating or managing cross‑functional programs with clear roadmaps, milestones, and stakeholder communication across Product, Operations, Engineering, and external partners
• Proficiency in multiple languages is a plus

Responsibilities

• Be an individual contributor focused on payment performance, analytics, and cross-functional coordination rather than software development, with no direct reports
• Build and use automation (including AI or machine‑learning‑driven tools) to enhance KYC workflows, streamline onboarding, and reduce manual effort and friction
• Support manual efforts to onboard legal entities onto third-party platforms
• Programmatically assess the operational performance of payment products and methods
• Comfortably build, monitor, and interpret key performance indicators (KPIs)—including payment approval rates & merchant fee rates—by designing the underlying metrics, reports, and dashboards needed to detect trends, identify areas for investigation, and resolve performance issues.
• Ensure issues are routed to the correct owners, transparently tracked to resolution, and managed with clear communication, accountability, and follow-through
• Collaborate in cross‑functional triage and resolution of high impact issues, partnering closely with Payment Operations, Business Intelligence, Product, Engineering, Legal/Compliance, and external payment partners and fintechs.
• Prioritize and manage a backlog of product performance and operational improvement opportunities, aligning priorities with internal stakeholders and Payment Partner Management.
• Comfortable presenting to and reporting out across large, cross-functional groups and audiences of varying seniority, confidently sharing KPIs and merchant performance readouts, surfacing issues, and proposing resolutions in partnership with a supportive broader team.
• Drive continuous improvements to payment products, partner onboarding, and payment experiences to support scalable, compliant growth across payment methods, products, and regions

Benefits

• full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources
• medical/dental/vision
• paid time off
• Employee Assistance Program
• wellness & travel reimbursement
• travel discounts
• International Airlines Travel Agent (IATAN) membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees