Senior Manager, Client Success - Retail Media

Albertsons Companies • Pleasanton, CA

8d

About The Position

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
The Client Success Sr. Manager works in lockstep with their tier Director on team strategy and process to develop a best-in-class sales team. The CS Sr. Manager will work to enable the Client Partner team to focus on demand generation and account penetration. The Client Success Sr. Manager is responsible for coaching the Client Partner team to deliver strategic, data-driven plans to clients while also tracking important sales metrics such as deal slippage, win rate, and more. They will advocate across the organization for the Voice of the Customer to help strengthen the Retail Media offering and allow The Collective to be a trusted media partner in the industry.

Requirements

• 6 plus years in Sales/Media/Retail space
• 2 plus years experience with a track record of leading successful sales teams
• Demonstrated experience leading QBR/T2T/JBP for C-Suite audience
• Proven ability to foster partnerships with merchandising partners

Responsibilities

• Drive and exceed annual revenue goals through strategic growth of current and future partnerships.
• Lead, develop, and coach the Client Partner team to deliver strong, data‑driven client strategies.
• Oversee annual forecasting, account planning, and quota distribution across the team.
• Champion the Voice of the Customer to help shape a best‑in-class Retail Media Network.
• Maintain accurate forecasting with minimal variance across annual and period cadences.
• Build strong cross‑functional partnerships, including serving as Category Captain with merchandising.
• Mentor Client Success and cross‑functional teams to elevate performance and collaboration.
• Prioritize demand generation and account penetration, tracking key sales metrics and pipeline health.
• Support client escalations and guide Client Partners on QBRs, T2T meetings, and enablement sessions.
• Represent the company at industry events, participate in client co‑presentations, and engage in ongoing retail media learning while attracting and retaining top sales talent.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed