Senior Manager, Change Management Strategy & Reporting

American Express•New York, NY

7d•$103,750 - $174,750

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services Team (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The U.S. Consumer Marketing team (USCM) is part of the U.S. Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The Senior Manager, Change Management Strategy & Reporting will be responsible for defining the migration roadmap and adoption strategy as Marketing Transformation capabilities, including those for Project Flywheel, are enabled. Project Flywheel is the Enterprise initiative to advance the end-to-end marketing execution technical and operational ecosystem to drive greater efficiency, business impact, and support the next generation of marketing processes and platforms.

Requirements

Experience crafting strategic roadmaps in white space environments
Strong project management and organizational skills, with experience managing large-scale initiatives.
Strong interpersonal and influencing skills, able to work with cross-functional partners and communicate with all levels of colleagues
Experience developing and implementing measurement frameworks to track process adoption and inform platform improvements
Self-starter with the ability to thrive in an evolving environment and a bias towards action
Bachelor's Degree preferred

Responsibilities

Define migration approach and sequence across U.S. Consumer Marketing to ensure a seamless transition of execution capabilities into workflows
Develop adoption strategies that streamline change, reduce resistance, and ensure a frictionless transition for Marketers
Own migration updates between Marketers, Marketing Execution Team, and the Marketing Transformation team to enable a successful rollout
Leverage operational reporting to surface capability gaps, process inefficiencies, and inform the evolution of the future-state platform roadmap
Lead a Senior Analyst dedicated to platform adoption and operational reporting

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities