Change Management Manager

BDO USA, P.C. • Oak Brook, IL

9h • $110,000 - $165,000

About The Position

This role will lead a team of user advocates, leading organizational change
management (OCM) efforts for technology and process improvement projects.
The individual in this role will be accountable for creating and implementing change
management strategies and plans to increase user adoption and minimize overall
business risks. We are looking for a change consultant with the ability to lead,
define and execute the strategy that makes complex change easy for users and
stakeholders while driving behavioral and mindset shifts. Critical for this role
is the ability to lead projects, build relationships, apply critical thinking,
and take the initiative to drive results. As a successful change consultant, the
role will use influence and innovation to maximize adoption and ensure a
positive change experience.

Requirements

• Bachelor’s degree, required; with a focus in Organization Change Management, preferred
• Five (5) or more years of experience in Change Management, Organizational Development, Learning Solutions, Talent Strategies, Communications and Training Design and Development, User Enablement, or equivalent human capital consulting role, required
• Four (4) or more years of consulting experienced in Technology Implementation, Communications and/or Training Design and Development, User Enablement, or equivalent, required
• Four (4) or more years of experience setting direction, developing, and leading projects while developing strategies that improve user adoption and manage end user expectations, required
• Excellent computer skills and proficient in the use of Excel, Word, PowerPoint, and Outlook, required
• Successful track record of interacting with associates to senior leaders
• High energy, excellent communication, and presentation skills, both verbal and written
• Excels at operating in a fast-paced technical environment
• Self-motivated and willing to take on new initiatives
• Ability to manage multiple projects and initiatives

Nice To Haves

• Certification with Prosci ADKAR® Model or similar framework, preferred
• Experience implementing Office 365 (M365), Data Analytics, Custom Applications, CRM, or ERP, preferred
• Experience with Camtasia, Articulate Rise, Vyond, Adobe Creative Cloud or other video creation/editing tool, preferred

Responsibilities

• Change Management Lead: Manages and oversees the development and execution of a change management strategy and plan within the internal and client project team
• Organizational Impact Assessment: Assesses impact of technology or process change on the individual and business to formulate the change management strategy
• Culture Change: Leads a project team to identify and address resistance and change readiness challenges
• Communications Management: Assesses communication needs, channels, and delivers key messages; plans, drafts and executes marketing, training, support, and feedback communications
• Learning and Development: Assesses organizational learning capabilities; conducts training needs assessment, designs curriculum, develops training materials for system implementations and process changes
• Training and Workshops: Leads and facilitates instructor-led, virtual, and 1:1 executive training sessions as well as strategy and envisioning workshops
• Project Management: Manages the budget and timeline for change management activities and provides oversight and guidance to junior consultants
• Other duties as required

Benefits

• BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team.
• The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits offerings.
• The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
• BDO Total Rewards that encompass so much more than traditional “benefits.”

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level