Senior Manager, Central Operations and Analytics
About The Position
The Senior Manager, Central Operations and Analytics provides strategic leadership and analytical oversight for Central Operations, ensuring operational alignment across all functions. This role develops the frameworks, tools, and insights that enable executional excellence, optimize processes, and drive profitable growth across WHSmith North America. Acting as the connective link between Finance, Field Operations, and Commercial teams, the Director transforms data into actionable intelligence that strengthens decision-making and performance at every level of the organization.
Requirements
- Bachelor's degree in Business, Analytics, or Operations; MBA preferred.
- 10+ years of experience in operations strategy, analytics, or performance management.
- Proven ability to manage large-scale reporting systems and cross-functional collaboration.
- Expert-level proficiency in Excel, Power BI, Tableau, or equivalent analytics platforms.
- Strong communication and storytelling ability with data.
- Demonstrated success influencing executive stakeholders through analytics.
Nice To Haves
- MBA preferred.
Responsibilities
- Lead and oversee operational planning, analytics, and performance reporting for Central Operations.
- Design and evolve operational playbooks, standards, and processes that enhance efficiency and consistency.
- Partner with Finance and Field Operations to deliver operational KPIs and data transparency that drive accountability.
- Identify and lead continuous improvement initiatives to streamline workflows, reduce costs, and strengthen scalability.
- Develop and maintain performance dashboards and scorecards for KPIs, labor, shrink, compliance, and sales performance.
- Ensure integrity and accuracy of data inputs through standardized reporting and governance models.
- Translate analytics into meaningful insights to inform strategic business decisions.
- Support predictive modeling and forecasting processes to anticipate operational trends and financial outcomes.
- Partner with Commercial, IT, and People teams to align operational analytics with enterprise priorities.
- Lead the development of automation, reporting, and workflow tools to improve visibility and responsiveness.
- Communicate insights and recommendations to senior leaders through clear, visual storytelling and data interpretation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Amusement, Gambling, and Recreation Industries
Number of Employees
5,001-10,000 employees
