Senior Manager - Care Management Product

CVS Health • Hartford, CT

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As the Sr. Manager, Care Management Product you will be the product owner for the Clinical Engagement Console application. You will sit at the intersection of the Technology team and the Business to ensure we are building best-in-class digital experiences for our internal clinical colleagues that ultimately impacts our members. As an enthusiastic, self-led professional, you will leverage your passion for doing what’s right for our members to deliver the right solutions to meet business and market needs. You have superior program management and communication skills, strong attention to detail and are able to manage multiple priorities and multiple partners at once. You thrive on collaboration and working across teams. You are a self-starter who can expertly navigate complex organizations. You have a digital-first, data-driven mindset. You are quick to adapt to business needs and continually look for ways to promote efficiency and excellence in how we work.

Requirements

• 5+ years of experience in product management; healthcare, digital health, or regulated industry experience preferred
• 5+ years of experience defining product strategies and managing complex roadmaps
• 5+ years of experience working in Agile / SAFe environments and leading cross‑functional teams
• Salesforce Associate certification is required; however, candidates with relevant experience may be considered, with the commit to obtaining within 90 days of hire
• Strong communication and business acumen, with the ability to influence senior stakeholders and bridge technical and non‑technical audiences
• Proven experience leading complex initiatives across multiple cross‑functional teams
• Ability to synthesize input from multiple sources into clear, cohesive direction
• Ability to balance long‑term vision with near‑term delivery needs
• Strong time‑management skills with the ability to manage multiple priorities autonomously
• Comfortable with ambiguity, change, and evolving requirements
• Highly organized and detail‑oriented

Nice To Haves

• Ability to work collaboratively in a highly matrixed environment
• Ability to work east coast business hours
• Salesforce Admin certification

Responsibilities

• Product Vision & Roadmap Ownership Own the product vision and roadmap for CEC engagement capabilities, ensuring alignment with business priorities, clinical workflows, and engagement strategies.
• Omnichannel Engagement Leadership: Own end‑to‑end engagement experiences, ensuring consistent, coordinated, and personalized messaging across channels and touchpoints throughout the member's lifecycle in Care Management.
• Stakeholder & Portfolio Alignment Partner with business, product, analytics, and operational leaders across portfolios to drive shared prioritization, manage tradeoffs, and ensure aligned execution.
• Cross‑Functional Product Leadership Lead and influence cross‑functional teams—including engineering, UX, data science, and analytics—through discovery, delivery, and ongoing optimization of product capabilities.
• Agile Product Delivery Translate business needs and engagement strategies into well‑defined features and user stories, driving delivery within a SAFe Agile framework.
• Dependency, Risk & Platform Management Identify and proactively manage dependencies, integrations, platform constraints, and delivery risks across engagement technologies.
• Measurement & Continuous Improvement Define, monitor, and use KPIs to assess performance, inform decisions, and continuously improve engagement outcomes.
• Market & Technology Insight Stay current on digital engagement, CRM, and healthcare technology trends to inform product strategy and innovation.
• Execution Mindset: Ability to work independently with a strong “get‑it‑done” mindset in a fast‑paced, highly matrixed environment.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees