Senior Manager Product Management

Hilton•McLean, VA

3d•$110,000 - $160,000•Remote

About The Position

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Manager Product Management (Property), you will bring your technical skills to a hospitality company with an award-winning culture. On the Digital Product Management team reporting to the Senior Director, Product Management, you will support projects that enhance our digital guest experience, focusing on customer-centric, data-driven usability. What you'll do during a typical day: Drive the Hilton Digital roadmap, especially as it relates to the digital property experience Define and present new product concepts to both technical and non-technical partners Write top-notch business requirements, and work hand-in-hand with delivery pod to build and ultimately bring concepts to life for our customers Pinpoint customer needs (owners, Hilton Honors members, guests, partners, and Team Members) to help define and prioritize product features that drive the most impact Revel in the data! Define the product's key success metrics, analyze/present metrics/data post-launch, and quickly act on trends that arise from those metrics How you'll collaborate with others: Build trusted and highly effective working relationships across Hilton, including working closely with engineering, design, data science and analytics, brands, property, policy/regulatory, and market-facing teams Projects you'll take ownership of: Identify new opportunities that will improve the digital property experience for guests visiting our web and mobile app channels Define and prioritize customer experience features by working closely with UX, Technology, Marketing, and Analytics

Requirements

Seven (7) years of professional work experience in Product, Technology, or related field
Strong product management experience, including writing detailed, customer-centric user stories
Strong stakeholder management experience
Experience using research and data to help craft a product roadmap
Travel up to 15%

Nice To Haves

Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
Ten (10) + years of professional work experience in Product, Technology, or related field
Experience in A/B testing and/or multivariate testing
Experience owning and delivering complex digital functionality
Experience in the hospitality, travel, or transportation industry
Experience leading teams

Responsibilities

Drive the Hilton Digital roadmap, especially as it relates to the digital property experience
Define and present new product concepts to both technical and non-technical partners
Write top-notch business requirements, and work hand-in-hand with delivery pod to build and ultimately bring concepts to life for our customers
Pinpoint customer needs (owners, Hilton Honors members, guests, partners, and Team Members) to help define and prioritize product features that drive the most impact
Define the product's key success metrics, analyze/present metrics/data post-launch, and quickly act on trends that arise from those metrics
Build trusted and highly effective working relationships across Hilton, including working closely with engineering, design, data science and analytics, brands, property, policy/regulatory, and market-facing teams
Identify new opportunities that will improve the digital property experience for guests visiting our web and mobile app channels
Define and prioritize customer experience features by working closely with UX, Technology, Marketing, and Analytics

Benefits

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what's next

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