Senior Manager, C4, Testing & Readiness

Transportation Management Services Inc•Kansas City, MO

2d•Remote

About The Position

We are seeking an experienced Senior Manager, C4, Testing and Readiness to lead the planning and delivery of a world-class transportation operation for a major international sporting event. This is a fast-paced and dynamic leadership role, ideal for professionals with a passion for large-scale event logistics, incident response coordination, and operations center management. As a pivotal member of the transport leadership team, you will oversee the implementation of Command, Control, Coordination and Communication (C4) protocols, ensuring operational excellence through comprehensive planning, testing, and readiness programs. Your work will be critical to building and validating preparedness, enabling seamless transport operations that meet the highest international event standards.

Requirements

Proven leadership in C4 implementation, operational testing, and incident coordination
Experience managing complex stakeholder relationships, including government, public agencies, and contractors
Strong analytical, problem-solving, and decision-making skills in high-pressure environments
Demonstrated ability to lead large teams during planning and live operations
Familiarity with integrated command systems and event operations technology
Excellent knowledge of the passenger transport industry in one or more of the following areas (Bus, Coach, Chauffeur, Taxi, Rail, Fleet, etc.)
Executive level understanding of transport specific software such as scheduling and dispatch systems, vehicle tracking and passenger count software
Ability to translate complex operational requirements into clear, actionable plans
Inspires confidence, fosters collaboration, and drives high performance
Clear, concise, and adaptable across multiple audiences and platforms
Commitment to delivering safe, efficient, and reliable services
Maintains composure and effectiveness under pressure
Empathetic to culturally diverse audiences
Lead and attend meetings always representing TMS with the highest standard. Ensure timely response to all communications and maintain all documentation in company files and folders and sharing key documentation as required
Flexibility in working hours – no two days are the same. Be willing to work flexible and extended hours throughout the event period
University degree or equivalent professional experience 
Proficient in English (written and oral) 
Preferably 8-10 years of progressive responsibilities and work-related experience, and any combination of education and training, which provide the required knowledge, skills and abilities to perform the essential functions of the job, combined with demonstrated professional growth and achievement 
Previous involvement in complex event operations, preferably at FIFA World Cup™ or Olympics scale or equivalent 
Experience of working in International and US major events, preferably within a transport, venue or logistics planning capacity
Advanced skills in writing operational and readiness plans, and post event reporting
Strong business acumen and transport language 
Advanced working knowledge of Microsoft Office 365 software
Experience of Project Management software

Responsibilities

Strategic Planning & C4 Development
Design and implement the transport C4 framework, ensuring alignment with overall event command and control structures through creation of operational policies, procedures, and technical documentation 
Define communication channels, reporting protocols, and decision-making hierarchies for transport operations
Integrate C4 protocols with other functional areas (security, venues, spectator services, etc.)
Testing & Readiness Program
Develop a comprehensive readiness plan, including tabletop exercises, simulations, and live operational tests
Lead scenario planning and incident response drills for various transport contingencies
Coordinate cross-functional readiness activities with government agencies, emergency services, and event partners
Operations Centre Management
Oversee the design, staffing, technology, security, and operational readiness of the Host City Transport Operations Centre (HC TROC)
Ensure robust monitoring, incident logging, and decision-making processes are in place for live event operations
Implement the operational plan and subsequent operation manual, including creation of operational policies, procedures and technical content  
Liaise with key partner delivery agencies for the interface of systems to enhance communication and functionality for all parties 
Establish escalation pathways and rapid-response protocols for critical incidents
Stakeholder Engagement & Coordination
Build strong working relationships with internal functions, venue teams, public transit providers, and contracted transport operators
Liaise with local, state, and federal agencies to align operational and emergency response procedures
Represent transport at readiness forums, cross-functional planning meetings, and operational briefings
Risk, Compliance & Reporting
Identify potential operational risks and develop mitigation strategies
Ensure compliance with safety, security, and regulatory requirements
Produce readiness reports, debriefs, and recommendations for continuous improvement