Senior Manager, Business Strategy and Operations

SquareTrade • Denver, CO

35d • Hybrid

About The Position

We’re seeking a high-impact leader to join our Operations and Supply Chain team. This role is ideal for someone who thrives in a fast-paced, entrepreneurial environment and is passionate about solving complex operational challenges. You’ll lead strategic initiatives, manage cross-functional teams, and own a vertical line of business with direct influence on company performance.

Requirements

• 5–8+ years of experience in consulting, strategy, supply chain, operations, or a related field.
• Bachelor’s degree required; MBA or relevant Master’s degree preferred.
• Proven ability to lead cross-functional teams and drive strategic decisions.
• Strong analytical skills with a bias for action and execution.
• Advanced proficiency in Excel and PowerPoint; experience with SQL, Tableau, Power BI, Microsoft CoPilot or similar tools is a plus.
• Excellent communication and presentation skills, especially with executive audiences.
• Entrepreneurial mindset with a hands-on approach to problem-solving.

Nice To Haves

• experience with SQL, Tableau, Power BI, Microsoft CoPilot or similar tools is a plus.
• MBA or relevant Master’s degree preferred.

Responsibilities

• Lead and execute strategic operations initiatives across supply chain, customer experience, and internal systems.
• Scale service supply chain capabilities to meet future growth and optimize operational processes to reduce inefficiencies.
• Own a significant claims expense line in the P&L and drive cost reduction while maintaining service excellence.
• Collaborate with internal teams (Product, Engineering, Marketing, Sales) and external partners to meet aggressive business targets.
• Manage and mentor a team of managers and contributors.
• Present data-driven insights and recommendations to senior leadership.

Benefits

• Medical, dental and vision coverage with network optionality to support our dispersed workforce
• HSAs and FSAs
• Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
• $75 monthly allowance to support self-care and well-being
• Up to 4% company match into 401(k)
• Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
• Paid Time Off
• Work flexibility
• Talent shares
• Tuition reimbursement
• Learning opportunities
• Hybrid work arrangements
• $80 monthly internet connectivity stipend
• Various corporate perks and discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level