Senior Manager, Business Strategy and Operations

Squaretrade•Brisbane, CA

32d•Hybrid

About The Position

SquareTrade/Allstate Protection Plans (“APP”) is the fastest growing company of its kind. We're revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Home Depot, Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we're just getting started. A member of the Allstate family, APP has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.We're seeking a high-impact leader to join our Operations and Supply Chain team. This role is ideal for someone who thrives in a fast-paced, entrepreneurial environment and is passionate about solving complex operational challenges. You'll lead strategic initiatives, manage cross-functional teams, and own a vertical line of business with direct influence on company performance.

Requirements

5-8+ years of experience in consulting, strategy, supply chain, operations, or a related field.
Bachelor's degree required; MBA or relevant Master's degree preferred.
Proven ability to lead cross-functional teams and drive strategic decisions.
Strong analytical skills with a bias for action and execution.
Advanced proficiency in Excel and PowerPoint; experience with SQL, Tableau, Power BI, Microsoft CoPilot or similar tools is a plus.
Excellent communication and presentation skills, especially with executive audiences.
Entrepreneurial mindset with a hands-on approach to problem-solving.

Responsibilities

Lead and execute strategic operations initiatives across supply chain, customer experience, and internal systems.
Scale service supply chain capabilities to meet future growth and optimize operational processes to reduce inefficiencies.
Own a significant claims expense line in the P&L and drive cost reduction while maintaining service excellence.
Collaborate with internal teams (Product, Engineering, Marketing, Sales) and external partners to meet aggressive business targets.
Manage and mentor a team of managers and contributors.
Present data-driven insights and recommendations to senior leadership.

Benefits

Medical, dental and vision coverage with network optionality to support our dispersed workforce
HSAs and FSAs
Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
$75 monthly allowance to support self-care and well-being
Up to 4% company match into 401(k)
Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
Paid Time Off
Work flexibility
Talent shares
Tuition reimbursement
Learning opportunities
Hybrid work arrangements
$80 monthly internet connectivity stipend
Various corporate perks and discounts