Senior Manager, Business Operations II
About The Position
IGT, where innovation meets entertainment on a global scale! We’ve recently leveled up—IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, we’re all about delivering thrilling, responsible, and unforgettable gaming experiences. Whether it’s spinning reels, placing bets, or powering secure payments, we bring the fun—backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries, we’re not just global—we’re locally legendary. Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what’s possible. If you’re ready to bring your talent to a team that’s shaping the future of entertainment, your next big move starts here. For more information, please visit www.igt.com or www.everi.com. OverviewThis role leads a cross-functional team supporting the Supply Chain and Field Services organizations through strategic business intelligence, operational oversight, and data-driven decision-making. The Senior Manager serves as the product owner for Cadence (Field Services mobile app), oversees SAP workflow integration, and ensures reporting accuracy and compliance across multiple business units. The position drives continuous improvement through analytics, stakeholder engagement, and team leadership. Key Responsibilities:
Requirements
- Minimum Education: Bachelor’s degree in Business, Data Analytics, Information Systems, or related field
- Minimum Experience: 8+ years in business operations, analytics, or BI with leadership experience in Global Field Services, Contact Centers or Supply Chain
- Tableau certification (or in progress); Power BI proficiency; Lean Six Sigma preferred
Nice To Haves
- Preferred Education: Master’s degree in Business Intelligence, Operations, or related discipline
- Preferred Experience: Experience in gaming, manufacturing, or logistics industries; SAP and mobile app integration
Responsibilities
- Lead the Business Intelligence strategy for Global Field Services and Contact Centers and includes KPI development, dashboarding, and data governance.
- Serve as product owner for Global Field Service CRM tool, managing system enhancements, testing, and ERP integration.
- Oversee SAP workflow optimization, including annual migration testing, Spit Tester planning, and Transport Authority approvals.
- Manage a team of analysts and trainers responsible for audit reporting, SAP training, IN/CN/VPN management, fleet data accuracy, inventory warehouse/storage locations and cross-functional support (key departments- Accounting, Compliance, Finance, ERP, Product, Sales, and Supply Chain)
- Liaise with Risk Management, Procurement, and Fleet Providers to ensure compliance and accuracy of vehicle and driver data.
- Partner with internal stakeholders to align BI initiatives with business goals and deliver strategic insights.
- Support ad hoc reporting needs for leadership across Field Services, Contact Centers, WAP support, Sales, Product, Accounting, Finance, and ERP, ensuring timely and accurate output.
Benefits
- Health, dental, vision, life, accident & disability insurance.
- Tuition reimbursement to keep your brain buzzing.
- Paid time off to recharge.
- Wellness programs to keep you feeling great.
- Identity theft insurance for peace of mind.
- 401(k) Savings Plan with company contributions to help you plan for the future.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
