Project Manager II - Business Operations

County of Mecklenburg, NC • Charlotte, NC

3d • Onsite

About The Position

The Project Manager II – Business Operations supports departmental leadership by managing projects focused on business process improvement and operational efficiency. The ideal candidate brings a strong foundation in Business Administration, with the ability to identify improvement opportunities, streamline workflows, and ensure successful project execution.

This role is essential to advancing operational excellence across CFAS. The Project Manager II partners with stakeholders to implement solutions, owns select administrative functions, and supports evolving business priorities such as inventory management, fleet operational support, and policy administration.

Working with minimal supervision, the Project Manager II establishes project priorities, resolves issues affecting timelines or budgets, and collaborates with the Sr. Business Manager to secure resources throughout the project lifecycle.

We are seeking an organized, solutions ‑oriented Project Manager to support and enhance our business operations. This role is ideal for someone who excels at driving clarity, improving processes, and coordinating cross-‑functional work—without requiring a technical or IT background. The Project Manager will partner with leaders and stakeholders across the organization to streamline workflows, improve operational efficiency, and ensure successful delivery of business initiatives.

The Project Manager will lead and manage key business operational projects from initiation through completion, ensuring goals, timelines, and deliverables are met. They will facilitate project planning activities such as scope definition, work plans, schedules, resource coordination, and risk assessments while serving as a central point of communication across teams to ensure alignment, transparency, and timely updates. This role will analyze current business deliverables and recommend improvements that enhance efficiency, service delivery, and operational outcomes. The Project Manager will document workflows, project plans, meeting notes, decisions, and post-project evaluations, and will support change management efforts to help teams adapt to new operational goals and organizational priorities. They will monitor project performance, track key metrics, prepare reports for leadership, and coordinate with internal partners to identify dependencies, resolve roadblocks, and maintain forward momentum. Additionally, they will foster strong working relationships across departments to drive collaboration and shared ownership of results.

Requirements

• Four years of experience in Project Management or as a Project Coordinator
• Bachelor’s degree in Business Administration, Project Management or related field
• Knowledge of: Project management principles, methodologies, and research practices.
• Knowledge of: Overall function and responsibilities and services in assigned area
• Knowledge of: Budgetary principles
• Knowledge of: Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Skills: Active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
• Skills: Critical thinking by using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Skills: Talking to others to convey information effectively
• Skills: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Skills: Adjusting actions in relation to others' actions
• Abilities: Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Abilities: Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
• Abilities: Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Abilities: Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Abilities: Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive
• Abilities: Follow Up: Monitoring the results of delegations, assignments, or projects, considering the skills, knowledge and experience of the assigned individual and the characteristics of the assignment or project
• Abilities: Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties
• Abilities: Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
• Computer Skills: Proficiency in Microsoft Office Suite and other applicable software tools.

Nice To Haves

• PMP Certification - Project Management Professional
• Current or previous experience with Child, Family and Adult Services/Social Services
• May require a valid North Carolina or South Carolina Driver's License
• May require County Driving Privileges
• Project Management Certification

Responsibilities

• Lead and manage individual projects, including those with county‑wide impact.
• Oversee all phases of the project lifecycle, including planning, scope development, reporting, timeline management, execution, and delivery.
• Collect, analyze, and present project performance data to senior leadership, emphasizing progress against milestones, budgets, and key indicators.
• Develop and support training materials and tools used by both official and non‑official Project Managers across the County.
• Provide oversight of assigned projects to ensure compliance, audit readiness, and adherence to established standards.
• Determine project management strategies to achieve divisional or departmental goals efficiently and effectively.
• Identify and engage internal and external stakeholders, as directed by leadership, to meet project milestones.
• Collaborate with task owners and the Sr. Business Manager to assess and secure required resources, staffing, and timelines.
• Identify, assess, and mitigate project risks, keeping CFAS leadership informed of emerging issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees