Senior Manager, Billing Administration

Naviga

2d • Hybrid

About The Position

As the Sr. Manager of Billing Administration, you will oversee the critical e-Billing, Service Desk, and Billing Operations Support functions for a large, dynamic legal billing department. This is a high-visibility leadership role responsible for managing the performance of a consolidated team to ensure service delivery standards are not only met but exceeded. You will drive strategic initiatives, identify automation opportunities, and execute process improvement solutions that directly impact the firm’s overall billing effectiveness.

Requirements

• 8+ years in an accounting or billing environment, preferably within a law firm or professional services.
• 2+ years of experience managing second-tier managers in a high-traffic legal billing or customer service setting.
• Familiarity with legal billing systems (Elite or Aderant), e-billing platforms, and service desk tracking systems.
• Bachelor’s Degree in Business, Accounting, or Finance is required

Nice To Haves

• Master’s Degree is preferred.
• Professional customer service certifications (SDI, HDI, or ITIL) are highly desired.

Responsibilities

• Manage a consolidated Billing Administrative Team, including e-Billing, Accounting Service Desk, Matter Creation, and Rates Administration.
• Evaluate individual performance, prepare annual reviews, and monitor team metrics to ensure high-quality, timely client support.
• Create an environment of continual enhancement by evaluating business practices, implementing automation, and utilizing data analysis to resolve complex billing problems.
• Manage networked tracking systems for call tickets, ensure accurate billing rate entry, and work closely with 3rd party vendors to resolve technical issues.
• Serve as a subject matter expert for internal teams such as Finance, IT, and Billing, while managing relationships with external stakeholders and timekeepers.

Benefits

• Work for a top-tier global organization with significant market influence.
• Lead efforts in automation and technology improvements within the billing sector.
• Join a firm that prioritizes inclusivity, professional development, and giving back through global pro bono initiatives.
• Engage in a bold and exceptional workplace where teamwork and support are core values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level