Senior Billing Manager

Ironclad•San Francisco, CA

5d•$175,000 - $195,000

About The Position

We are seeking an experienced and dynamic Manager/Sr. Manager of Billings, Credit & Collections to lead and transform our billings and collections processes. In this pivotal role, you will oversee the Billings, Credit & Collections team and related functions, collaborating closely with Revenue Operations and Revenue Accounting teams to enhance efficiency and scalability. This position demands both strategic foresight for long-term growth and the ability to execute tactical initiatives effectively. Your leadership will be instrumental in identifying opportunities for process improvements and automation, driving change, and achieving outstanding financial performance.

Requirements

Minimum of 10+ years of experience in Accounting/Billings/Collections, with at least 3 years in a people management role. Experience in high-growth enterprise SaaS or technology public companies is highly desirable.
Technical Expertise: Strong knowledge of accounting principles, billings operations, credit analysis, and collections techniques.
Proficiency in ERP systems Netsuite (a must), Orb, Salesforce (a plus) and Anrok (a plus)
Process Design & Improvement: Proven ability to design and optimize order-to-cash processes. Experience with process automation and systems integration.
Leadership & Team Building: Demonstrated ability to lead and motivate high-performing, customer-focused teams in both onshore and offshore locations.
Communication & Organizational Skills: Excellent organizational abilities, attention to detail, and strong written and oral communication skills. Ability to prioritize tasks, solve problems, take initiative, and maintain confidentiality of sensitive information

Responsibilities

Leadership & Management: Oversee the billings, credit & collections teams, ensuring day-to-day operations are efficient and effective. Foster a high-performance culture and motivate team members to exceed targets.
Process + Systems: provide vision and strategy around automation and process opportunities. Guide and lead billing systems automation(s).
Own implementation of usage-based billing, ensuring accurate usage capture and invoicing across systems.
Monitoring & Reporting: Monitor and report on accounts receivable status, aging, and collections activities. Provide regular updates on key metrics to Finance leadership and make data-driven recommendations for improvement.
Customer Engagement: Negotiate payment plans and settlements with delinquent customers, initiating legal actions when necessary. Engage with customers to ensure timely payments and resolve escalations.
KPI Reporting: Prepare and present monthly and quarterly reports on billings, credit, and collections performance, highlighting areas for improvement.
Financial Support: Support month-end close processes and financial reporting reviews.
Assist with internal and external audits, ensuring compliance and accuracy.

Benefits

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at