Senior Manager, Banking

West Monroe • Chicago, IL

1d • $194,100 - $262,700

About The Position

Are you ready to make an impact? West Monroe is currently seeking a Senior Manager with Commercial Lending and/or Consulting expertise in the Financial Services industry to join our Financial Services Practice.  As many banks who have survived the worst of the financial crisis look to position themselves for growth and prosperity in a new banking landscape, there are many exciting opportunities to work with new and existing clients on strategy, transformation, and delivery engagements.  With consolidation, regulation, technology advances and significant market-level change, this role is well positioned for engagements spanning business, technology, and management consulting services.  The role will involve applying personal and corporate knowledge and experience to tailor solutions and build partnerships helping our clients gain competitive advantage in their markets.  You will help business and technology executives solve key problems within the financial services industry, mentor junior consultants, while building the practice and your career at one of the best places to work in Chicago. What will you be doing? There are three main areas of responsibility for our Senior Managers: Client Delivery Serve as Engagement Account Manager for several key Clients with overall responsibility for client project delivery and account growth Facilitate and lead Client and West Monroe Resources on large scale, transformative initiatives Communicate and report project status to C-level executives and management, including budget, risks, and general business issues Effectively manage project budget, Client billing, and subcontractor expenses Analyze each Client’s business needs in order to identify the underlying problems and recommend optimal solutions Document clear and concise business / functional requirements and acceptance criteria Quickly respond to Client issues while also being able to effectively drive projects to timely and successful completion Review project deliverables to ensure quality and consistency of project team output Understand the underlying technologies being used on a project to be able to direct how to design, develop, test, and implement a technology enabled solution On larger engagements, be able to work with larger management teams and determine independencies between the WMP project and other initiatives On smaller engagements, be able to work hands on in creating deliverables which could include strategy, design, development, application testing, and the delivery of training Facilitate effective change management programs within client organizations including creating and administering communication plans to ensure overall system usability and adoption Business Development Actively lead and participate in business development with prospective Clients including solution definition, proposal development, pre-sale Client meetings, estimation, pricing, negotiation, project planning, and development of statements of work all to achieve revenue generation goals at the Senior Manager level Present at industry conferences and effectively network to develop a robust pipeline of prospect Client opportunities Publish white papers, blogs, and actively participate in industry groups to establish West Monroe as an industry leading consulting service provider in Commercial Lending Actively partner with Business Developers and other West Monroe solution areas to develop and present impactful solution offerings for prospective Clients Drive the sales process of identifying and closing new opportunities with existing Clients Actively build a professional network and affiliate network in the local, regional, and national financial services community Foster and broaden professional relationships and opportunities with alliance partners Practice Development Manage and mentor consultants in the effective delivery of impactful solutions to financial services organizations Participate actively in the consultant recruiting and performance management processes Train consultants within the Financial Services and other West Monroe practices to be knowledgeable of Commercial Lending terminology, processes, and key performance indicators Drive the development/enhancement of WMP’s methodologies and approaches to financial services Client delivery Develop solutions specifically designed to address the needs of financial services firms engaged in Commercial Lending

Requirements

• BS in Accounting, Finance, OR Equivalent experience required
• At least 15+ combined years of Financial Services industry and/or professional services consulting experience including Client delivery
• Commercial Lending experience within the Financial Services industry is required
• Strong entrepreneurial spirit, having a desire to play a leadership role in business development for the National Financial Services Practice and help continue to grow our business
• Must have experience managing a variety of teams, including small engagements as well as large initiatives
• Must have experience estimating project work effort, cost, and identifying and mitigating project risks
• Must have experience effectively leading organizations or teams through change
• Must have recent experience or proficiency with financial services industry projects and have “been there, done that” confidence regarding capability to deliver value to Clients
• Strong analytical, problem solving, and presentation skills
• Candidates must be eligible to work permanently in the United States without sponsorship
• Strong communication skills to be able to work with Client representatives at all levels, including presenting to C-level executives
• A commitment to inclusion and diversity, and openness to new ideas and perspectives

Nice To Haves

• Leadership experience and/or expertise in one or more of the following is a plus: Small Business Administration (SBA) Lending, Equipment Finance, Alternative Business Lending, Consumer Lending / Leasing, Mortgage / Home Equity, Agriculture Lending, Treasury Management, and Capital Markets
• Experience with industry-leading Commercial Loan Origination Systems (LOS) including nCino, Capitalstream, CreditQuest, WebEquity, and/or Sageworks. Developing business requirements for the LOS technology and/or serving as a liaison between the business and LOS technology development teams is a plus
• Experience with industry-leading Customer Relationship Management (CRM) systems including Salesforce, Microsoft Dynamics, NetSuite, Oracle, etc. Developing business requirements for the CRM technology and/or serving as a liaison between the business and CRM technology development teams is a plus.
• Experience leading transformational change initiatives, including Mergers and Acquisitions, Core Conversions, and/or Ancillary System Implementations and Integrations (e.g., LOS and CRM implementations)
• Leadership/Management experience in multiple roles across the lifecycle stages of a commercial line/loan: Relationship Manager / Loan Officer – Sales, Qualification, and Structuring Credit Analyst / Underwriter – Underwriting, Due Diligence Credit Officer – Credit Review, Approval Loan Closer – Loan Documentation, Closing, Boarding Portfolio Manager / Servicer – Portfolio Management Risk Manager – Credit Risk / Capital Management
• Commercial credit qualification or commercial credit training

Responsibilities

• Serve as Engagement Account Manager for several key Clients with overall responsibility for client project delivery and account growth
• Facilitate and lead Client and West Monroe Resources on large scale, transformative initiatives
• Communicate and report project status to C-level executives and management, including budget, risks, and general business issues
• Effectively manage project budget, Client billing, and subcontractor expenses
• Analyze each Client’s business needs in order to identify the underlying problems and recommend optimal solutions
• Document clear and concise business / functional requirements and acceptance criteria
• Quickly respond to Client issues while also being able to effectively drive projects to timely and successful completion
• Review project deliverables to ensure quality and consistency of project team output
• Understand the underlying technologies being used on a project to be able to direct how to design, develop, test, and implement a technology enabled solution
• On larger engagements, be able to work with larger management teams and determine independencies between the WMP project and other initiatives
• On smaller engagements, be able to work hands on in creating deliverables which could include strategy, design, development, application testing, and the delivery of training
• Facilitate effective change management programs within client organizations including creating and administering communication plans to ensure overall system usability and adoption
• Actively lead and participate in business development with prospective Clients including solution definition, proposal development, pre-sale Client meetings, estimation, pricing, negotiation, project planning, and development of statements of work all to achieve revenue generation goals at the Senior Manager level
• Present at industry conferences and effectively network to develop a robust pipeline of prospect Client opportunities
• Publish white papers, blogs, and actively participate in industry groups to establish West Monroe as an industry leading consulting service provider in Commercial Lending
• Actively partner with Business Developers and other West Monroe solution areas to develop and present impactful solution offerings for prospective Clients
• Drive the sales process of identifying and closing new opportunities with existing Clients
• Actively build a professional network and affiliate network in the local, regional, and national financial services community
• Foster and broaden professional relationships and opportunities with alliance partners
• Manage and mentor consultants in the effective delivery of impactful solutions to financial services organizations
• Participate actively in the consultant recruiting and performance management processes
• Train consultants within the Financial Services and other West Monroe practices to be knowledgeable of Commercial Lending terminology, processes, and key performance indicators
• Drive the development/enhancement of WMP’s methodologies and approaches to financial services Client delivery
• Develop solutions specifically designed to address the needs of financial services firms engaged in Commercial Lending

Benefits

• Employees (and their families) are covered by medical, dental, vision, and basic life insurance.
• Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses.
• Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year.
• Eligibility for ten weeks of paid parental leave will also be available upon hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior