Senior Manager - Aircraft Health Monitoring Operations

United Airlines•Chicago, IL

2d•Hybrid

About The Position

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Job overview and responsibilities The Aircraft Health Monitoring (AHM) team plays a vital role in improving the on-time and completion performance of United's network by turning unexpected aircraft system failures into scheduled maintenance. The Senior Manager leads an operational team responsible for responding to fault messages, sensor data, and/or maintenance log pages for United's mainline fleet of Boeing and Airbus aircraft. The team leverages OEM and inhouse software, combined with advanced analytics and deep on-wing experience, to create new work orders that resolve aircraft defects before they occur, update existing log pages with new information, and interface with maintenance technicians who may need more detailed troubleshooting. In addition to operational responsibilities, the Senior Manager will co-develop United's predictive maintenance strategy and roadmap, including installation of new aircraft sensors and avionics, enhancements to health monitoring software, deployment of new predictive models, collaboration with OEMs, integration of health monitoring into United's approved maintenance program, and technology to provide aircraft data directly to technicians. Create new maintenance workload based on prognostic fault data by monitoring OEM and inhouse software, recommending troubleshooting steps to technicians, and identifying required maintenance manuals, parts, tooling, ground time, labor hours, and other resources Manage 12 or more AHM Analysts running a 24/7/365 operation that tracks the health of United's fleet, responds to technician questions, and interfaces with other Tech Ops teams to ensure the right fix for the aircraft at the right maintenance opportunity Direct strategy for new AHM tools/technologies, collaborate to build new predictive models for aircraft system failures, and develop strategies to incorporate health monitoring technologies and processes into United's maintenance program Interact with business stakeholders to support both operational execution (maintenance control, maintenance planning, tech support, inventory management, station leadership, technicians) and strategic development (engineering, data analytics, IT) of health monitoring and predictive maintenance initiatives NOTE: This position is located at the CSC-Willis Tower in Chicago, IL and considered as a hybrid role working 3 days in-office, however that may evolve with the needs of the company.

Requirements

Bachelor's degree
Engineering, Management, or other quantitative discipline, or equivalent work experience
5 years’ experience in aircraft maintenance, engineering, or airline operations
2 years’ experience in aircraft or large capital asset health monitoring
2 years in a supervisory role
Knowledge of aircraft systems on United's Boeing and Airbus fleets
Experience with airline maintenance operations and understanding of the interactions between operational teams to support maintenance
Experience with aircraft system troubleshooting to make maintenance recommendations to technicians
Ability to lead an operational team remotely and/or across time zones
Experience with developing long-term strategic roadmaps, managing, or contributing to projects with multiple stakeholders and working with technology and analytics departments to develop new solutions
Experience with aircraft health monitoring software (Boeing AHM, Airbus Airman-web or equivalent)
Must be willing and able to travel a minimum 10%
Must be willing and able to work at the CSC-Willis Tower in Chicago, IL as a hybrid work schedule, 3 days in-office
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree
Master's degree or MBA
Airframe and Power Plant License
10 years’ experience in aircraft maintenance, engineering, or airline operations
Statistical methods for data analysis
Software development and management process
Airline network operations and scheduling

Responsibilities

Create new maintenance workload based on prognostic fault data by monitoring OEM and inhouse software, recommending troubleshooting steps to technicians, and identifying required maintenance manuals, parts, tooling, ground time, labor hours, and other resources
Manage 12 or more AHM Analysts running a 24/7/365 operation that tracks the health of United's fleet, responds to technician questions, and interfaces with other Tech Ops teams to ensure the right fix for the aircraft at the right maintenance opportunity
Direct strategy for new AHM tools/technologies, collaborate to build new predictive models for aircraft system failures, and develop strategies to incorporate health monitoring technologies and processes into United's maintenance program
Interact with business stakeholders to support both operational execution (maintenance control, maintenance planning, tech support, inventory management, station leadership, technicians) and strategic development (engineering, data analytics, IT) of health monitoring and predictive maintenance initiatives