Operations Manager – Aircraft Operation (ATL)

NFM & J LP•Atlanta, GA

8h•Onsite

About The Position

National Aviation Services (NAS) is seeking a highly driven and experienced Operations Manager to oversee our International Aircraft Cabin Cleaning Contract operations at ATL. This role is responsible for leading all aspects of aircraft servicing during international turnarounds, ensuring operational excellence, safety compliance, on-time performance, and exceptional service delivery aligned with customer expectations. This position requires strong leadership in a fast-paced, 24/7 airport environment, with direct oversight of frontline teams, supervisors, and operational execution tied to international flight schedules. This position requires open on-site availability to include nights, weekends, and holidays.

Requirements

Proven leadership experience in aviation operations, preferably aircraft cleaning or ground handling
Strong understanding of airport operations, international flight requirements, and turnaround processes
Demonstrated ability to lead large, diverse teams in a high-pressure environment
Excellent problem-solving, decision-making, and communication skills
Proficiency in Microsoft Office and workforce/timekeeping systems (ADP preferred)

Nice To Haves

Bachelor’s degree in Business, Aviation Management, Operations Management, or related field preferred

Responsibilities

Oversee all aspects of international aircraft turn operations, including cabin cleaning, servicing coordination, and turnaround readiness
Ensure all flights are serviced safely, efficiently, and within contractual SLAs and airline expectations
Lead, coach, and develop Supervisors, Leads, and frontline team members
Maintain appropriate staffing levels aligned with international flight schedules and operational demand
Manage hiring, onboarding, scheduling, and workforce planning
Ensure timekeeping accuracy and compliance with wage and hour regulations (ADP)
Ensure strict adherence to OSHA, FAA, TSA, CBP, and airport authority regulations
Enforce all safety protocols in sterile and secure areas, including SIDA compliance
Conduct daily safety briefings and ensure incident prevention measures are in place
Serve as the primary point of contact for airline partners and airport stakeholders
Maintain strong relationships with customer leadership, ensuring alignment and responsiveness
Address and resolve operational challenges in real time
Conduct routine audits and inspections to ensure compliance with company SOPs and customer KPIs
Drive continuous improvement initiatives to enhance service quality and operational efficiency
Manage performance through coaching, corrective action, and accountability
Monitor labor costs, overtime, and operational expenses to meet budget targets
Review daily operational and financial reports and take corrective action as needed
Ensure all equipment, supplies, and vehicles are operational, properly maintained, and compliant
Maintain readiness of staging areas and operational zones supporting international turns