Senior Manager, Accounts Receivable

Jeeter•Desert Hot Springs, CA

3d•Onsite

About The Position

The Accounts Receivable Manager owns the end-to-end AR function to ensure accurate, timely invoices and efficient collections that improve cash flow while maintaining strong customer relationships. This role leads a high-volume AR operation (~4,000 invoices/month), managing trade credit risk, optimizes company cash flow, drives dispute resolution, and ensures clean AR accounting, controls, and reporting.

Requirements

Bachelor's degree in accounting, Finance, or related field (Master's or CPA preferred).
5+ years in Accounts Receivable with at least 3 years leading/owning AR operations or a team.
Demonstrated ability to reduce DSO/overdue balances through structured collections and dispute management.
Advanced Excel skills with comfort presenting metrics to the finance and executive team.
Clear communicator who can hold firm boundaries with customers and internal stakeholders.
Experience with ERPs (NetSuite/SAP/Dynamics 365/Oracle) and account receivables tooling (lockbox, collections/account receivables automation systems, EDI/portals).
Experience partnering closely with sales operations and distribution teams in an order-to-cash environment.
Familiarity with allowances/bad debt methodology and financial audit support.
Lean process improvement mindset; experience documenting SOPs and improving controls.
B2B collections experience with trade credit (credit limits/terms, holds, payment plans, escalations).
Experience operating in a high-invoice-volume environment (thousands/month) with process discipline.
Strong understanding of account receivables accounting: cash application, credits memos, adjustments, write-offs and AR-to-GL reconciliations.

Responsibilities

Own account receivables operations end-to-end: invoicing, cash application, collections, credits/adjustments, dispute resolution, approved write-offs.
Ensure accurate, timely invoicing at scale; reduce billing error/rework (PO compliance, pricing and tax.
Establish and maintain SOPs, controls, and role clarity across the order-to-cash process and account receivables team.
Identify opportunities for automation and efficiency improvements within AR workflows.
Analyze trends and provide actionable insights to improve cash flow and reduce bad debt.
Manage and process a high volume of customer promotional rebate credits.
Build and run a segmented collections program (by aging, balance, risk, strategic accounts).
Manage escalation paths, payment plans, account credit holds and third-party collection agencies.
Partner with the sales teams and customers to resolve delinquency while maintaining appropriate firmness and consistency.
Supervise and mentor the account receivables team, providing guidance, training, and performance evaluations in order to meet company KPIs and cash flow goals.
Manage customer onboarding for trade credit: credit applications, documentation, recommended credit limits/terms, periodic reviews.
Monitor credit exposure and aging risk; enforce credit policies and exceptions with documentation.
Lead a structured dispute workflow with ownership and root-cause tracking (pricing discrepancies, shortages, returns, compliance deductions, etc.).
Drive cross-functional fixes to reduce recurring disputes and short-pay behavior.
Ensure accounts receivables subledger integrity, daily reconciliations, and tie-outs to the general ledger.
Support month-end close: aging schedules, allowance inputs (if applicable), write-offs, audit support.
Ensure legal and regulatory compliance within the cannabis industry including IRS 8300 forms and METRC manifest recordkeeping.
Deliver KPI reporting and cash forecast inputs (DSO, CEI, past-due %, dispute cycle time, top delinquent accounts).
Lead, coach, and develop the account receivables team by setting targets and managing workloads.
Establish a weekly operating cadence (daily cash posting, weekly aging reviews, monthly close checklist).