Accounts Receivable Manager

Lyra Communications Group

About The Position

Lyra Communications Group is a trusted partner helping organizations navigate the evolving telecommunications and technology landscape. With decades of expertise, we deliver tailored voice, data, and cloud solutions that enable businesses to connect, grow, and innovate—backed by responsive service and a team-first culture. We’re hiring: AR & Billing Manager, ideally in CST or EST time zone. The AR & Billing Manager owns the end-to-end Accounts Receivable and telecom billing functions, including invoicing accuracy, collections performance, AR aging, revenue analysis, and client billing issue resolution. This role serves as the single point of accountability for AR and billing operations and partners cross-functionally to improve systems, processes, and controls. This is a hands-on role requiring strong telecom billing experience, sound judgment, and the ability to both execute and supervise.

Requirements

5–8 years of Accounts Receivable and/or Billing experience
Telecommunications industry experience required
Hands-on experience with Rev.io strongly preferred (or similar telecom billing platforms)
Proven experience owning full-cycle AR, including collections and reporting
Experience supervising or mentoring billing/AR staff
Demonstrated experience managing telecom billing environments (circuits, VoIP, recurring services, usage-based billing).
Bachelor’s degree in Accounting, Finance, Business, or a combination of education and relevant experience
Strong understanding of telecom billing models (recurring services, usage, circuits, VoIP, etc.)
High attention to detail and strong analytical skills
Excellent written and verbal communication skills

Responsibilities

Own the full AR lifecycle: invoicing, payment application, collections, credits, adjustments, and reconciliations
Ensure AR processes are accurate and timely
Serve as the final checkpoint for AR accuracy and issue resolution
Oversee and validate monthly and weekly invoicing cycles
Identify discrepancies, investigate root causes, and resolve issues promptly
Act as the primary escalation point for client billing and AR issues
Oversee and guide client communications related to billing, disputes, and payments
Partner with Customer Success, Sales, and Operations to resolve issues efficiently
Ensure a professional, consistent client experience while protecting company revenue
Review and approve credit memos within assigned authority thresholds
Escalate exceptions or high-risk items as needed
Ensure consistent, proactive collections activity across all accounts
Monitor and manage weekly AR aging, with a focus on reducing delinquency
Weekly AR Aging Reports
Monthly revenue and AR analysis
Provide clear insights to leadership on AR health and revenue exposure
Identify process gaps, inefficiencies, and control weaknesses; recommend and help implement improvements