About The Position
We are seeking a highly experienced and strategic Senior Manager, Order to Cash to lead three critical functions within our OTC organization: Cash Application, L2 Billing Support (Zendesk ticket intake and resolution), and Invoicing Operations. This leader will ensure accurate and timely billing, exceptional customer support for billing inquiries, and efficient, compliant cash application processes. This role is ideal for a people-focused, detail-oriented operational leader who thrives in fast-paced, cross-functional environments.
Requirements
- 7–10+ years of experience in Order-to-Cash, Revenue Operations, Billing, or Shared Services.
- 3–5+ years managing multi-function operational teams.
- Deep understanding of cash application, invoicing, and billing support processes in a SaaS, hardware, or subscription business.
- Strong analytical mindset with experience owning operational KPIs and reporting.
- Proven ability to lead change, streamline processes, and implement scalable systems.
- Excellent communication skills and stakeholder management experience.
- Experience with NetSuite and ticketing systems (Zendesk, Salesforce Service Cloud).
Nice To Haves
- Experience implementing or using Accounts Receivable (AR) and Order-to-Cash (O2C) automation platforms such as HighRadius, Growfin, Tesorio, etc.
- Experience with SAP or Oracle.
- Understanding of SAT (Mexican tax authority) regulations.
Responsibilities
- Lead and develop three teams: Cash Application, Invoicing, and L2 Billing Support.
- Establish a long-term vision for scalable Order-to-Cash operations, ensuring accuracy, timeliness, and customer satisfaction.
- Drive process standardization, automation, and system improvements across all OTC workflows.
- Partner with Finance, Sales Ops, Deal Desk, Support, and Product teams to streamline customer billing experiences and internal processes.
- Own KPIs and SLAs for billing accuracy, invoice timeliness, cash application turnaround time, and billing support ticket resolution.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
- Hire, develop and lead an inclusive, engaged, and high performing team.
Benefits
- Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
