Senior Manager, Accounts Management
About The Position
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. About the Revenue team The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products. We are seeking a Senior Manager to lead Affirm’s Key and Enterprise Account Management team in Canada, driving merchant value, retention, and revenue growth across a diverse account portfolio. This leader will shape strategy, optimize client operations, and enable scalable, data-driven engagement models that empower merchants to grow with Affirm. The ideal candidate brings deep experience in account management, strong operational acumen, and a track record of exceeding targets, building and developing high-performing teams. You’ll partner cross-functionally with Sales, Marketing, Engineering, Product, and Analytics to define and execute account strategy that drives merchant satisfaction and long-term profitability.
Requirements
- 10+ years B2B client-facing commercial experience (Client Success, Account/Partner Management), ideally in high-growth tech, SaaS, fintech, payments, or e-commerce, including 5+ years managing managers/senior ICs. Proven success in attracting, developing, and retaining top talent in fast-paced settings.
- Proven ability to lead, grow, and scale complex, strategic client and partner relationships at the executive and C-suite level, including structuring, negotiating, and closing large-scale commercial agreements (e.g., RFPs, renewals, and multi-year contracts).
- Demonstrated success driving cross-functional, multi-stakeholder initiatives with strong attention to detail and the ability to adapt quickly to changing priorities.
- Strong strategic, analytical, and problem-solving skills, with the ability to synthesize data and insights into actionable plans and communicate results to internal and external stakeholders.
- Exceptional written and verbal communication skills, including crafting proposals, memos, and executive presentations that influence senior decision-makers and drive stakeholder engagement.
- Ability to develop compelling value propositions, deliver persuasive presentations, and drive measurable business outcomes.
Nice To Haves
- Knowledge of consumer finance products, SaaS solutions, and e-commerce platforms preferred; comfort using Salesforce and BI/analytics tools.
Responsibilities
- Lead and develop a high-performing team supporting our largest Canadian merchants across multiple verticals, driving retention, expansion, and satisfaction.
- Define and execute the strategic vision for your team and its associated merchant portfolio — optimizing coverage models, playbooks, and performance metrics to scale impact efficiently.
- Partner closely with Sales, Engineering, Marketing, and Product teams to design initiatives that deepen merchant engagement and accelerate adoption of new Affirm solutions.
- Use data and analytics to identify key growth opportunities, influence merchant strategies, and optimize business outcomes.
- Establish and maintain relationships with executive stakeholders across Affirm and within accounts to align business goals and drive mutual success.
- Represent the voice of the customer internally to inform product roadmap, operations, and experience improvements.
- Develop team capabilities through coaching, structured development, and performance management, fostering a culture of accountability and excellence.
- Drive operational rigor through forecasting, reporting, and consistent review of business health and team performance.
Benefits
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
